Desktop Support Technician - job 1 of 2

Our client is looking for a Desktop Support Technician for a 3-month contract in Lombard, IL 60148.Applicants must be currently authorized to work in the US on a full-time basis now and in the future.Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.Contract Duration: 3 monthsRequired Skills & Experience• 3 years of related desktop and/or deskside support experience• Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience• Excellent customer service skillsDesired Skills & Experience• A+ Certification• Familiarity of ticketing systems and SLA metrics, preferred experience with Service-Now• HP Desktop or Laptop hardware repair familiarity• Experience with Imaging computers using provided tools• Experience with Windows 10 in an Active Directory domain environment.• Understanding of User accounts and Computer accounts in Active Directory• Experience with Microsoft Office applications, multiple generations of Outlook and O365 online use on both Windows computers and mobile devices• Understanding of TCP/IP basics, and how DHCP and DNS function with Windows computers• Experience with Printer Driver installation and configuration, for both personal printers, and large Multi-Function Copiers systems from Sharp and Canon.What You Will Be Doing• Assist VIP Support person in verifying all Conference Room IT equipment is properly functioning and ready• Consistently communicate and plan with local management team.• Synchronize Schedules and work plans• Physically visit key stake holders at minimum once per day• Address all support tickets within SLA’s (Service Now)• Remotely support users that are working from home, while travelling, and while onsite• Consistently check and work open tickets and tasks, making clear and concise notes, and resolving work in a timely manner• Proactively preparing equipment (laptops, phones, order forms)• Follow up on incorrectly filed or missing paperwork/forms with local management staff• Assist with IT support on conference room meetings (as needed)• Assist users on using their computers, training on how to use features in Office/M365 applications.