Motive empowers physical operations with tools to enhance safety, productivity, and profitability. Seeking a Customer Success Manager to ensure customer value realization and drive revenue expansion.
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Skills
Customer-facing experience
Revenue and renewals management
Logistics experience
CSM or equivalent experience
Sales experience
Relationship-building skills
Ability to plan and be resourceful
Resilience under pressure
Ownership mindset
Responsibilities
Own adoption, training, and best practices development
Maintain high customer satisfaction and nurture client health
Identify paths for customer value realization from the Motive platform
Assist in troubleshooting and solving Tier 2 product support issues
Handle email, chat, and phone conversations
Drive revenue expansion and renewals with existing customers
Collaborate with sales team for seamless handoff
Benefits
Diverse and inclusive workplace
Equal opportunity employer
Candidate Privacy Notice available
To read the complete job description, please click on the ‘Apply’ button
Motive provides technology to enhance safety, productivity, and profitability for over 120,000 businesses in various industries, while fostering a culture of excellence and inclusivity for impactful work.