Job details
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Customer Success Manager - Enterprise
Motive empowers physical operations with tools to enhance safety, productivity, and profitability. Seeking a Customer Success Manager to ensure customer value realization and drive revenue expansion.
Skills
- Customer-facing experience
- Revenue and renewals management
- Logistics experience
- CSM or equivalent experience
- Sales experience
- Relationship-building skills
- Ability to plan and be resourceful
- Resilience under pressure
- Ownership mindset
Responsibilities
- Own adoption, training, and best practices development
- Maintain high customer satisfaction and nurture client health
- Identify paths for customer value realization from the Motive platform
- Assist in troubleshooting and solving Tier 2 product support issues
- Handle email, chat, and phone conversations
- Drive revenue expansion and renewals with existing customers
- Collaborate with sales team for seamless handoff
Benefits
- Diverse and inclusive workplace
- Equal opportunity employer
- Candidate Privacy Notice available
To read the complete job description, please click on the ‘Apply’ button
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By
Motive
Motive provides technology to enhance safety, productivity, and profitability for over 120,000 businesses in various industries, while fostering a culture of excellence and inclusivity for impactful work.
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BADGES 
CULTURE VALUES
Diversity of Opinions
Inclusive & Diverse
Collaboration over Competition
Growth & Learning
Mission Driven
Rapid Growth
Passion for Exploration
Empathetic
Feedback Forward
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
401K Matching
Life insurance
Maternity Leave
Paternity Leave
Paid Holidays
Paid Time-Off
Performance Bonus
Social Gatherings
Some Meals Provided
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 24, 2024
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