Manager, Workplace Experience

About the Role:

Motive is a global organization whose workforce is distributed across different geographies. The most prominent of that presence is in Pakistan. Currently we have offices in all major cities of Pakistan; Islamabad, Lahore and Karachi. This role would be leading the team managing our workspaces/offices, supervising admin tasks and liaising with vendors, contractors and landlords. This role would be reporting to the Sr. Director WP in the US and would be expected to work closely with all stakeholders inside the P&P department and outside it.

The workplace team comes under the people and places department (HR) and reports into the Chief Legal Office and Head of People.

What You’ll Do:

Facility Management 

• Oversee day-to-day operations to ensure a safe, clean, and functional work environment that creates an optimal office experience for all employees
• Manage external vendor relationships for facility maintenance, security, space allocations and other services as needed 
• Liaise with property managers regarding rent agreements and building policies 

Team Management:

• Provide regular coaching, feedback, and professional development while prioritizing and maintaining an inclusive, dynamic, highly engaged team environment
• Set clear goals and objectives for team members, provide regular updates on progress, and maintain a high level of accountability to outcomes

Cross-Functional Stakeholder Collaboration

• Support the IT team in varying matters such as technology requirements, conference room modifications, new space allocations, or equipment audits
• Prompt the HRBP team on employee related concerns or incidents
• Collaborate with the Sourcing team on opportunities to define vendor scope and manage supplier performance

Event Management: 

• Plan and organize company or team events that promote team building, diversity and inclusion, and a positive workplace culture

Financial Management: 

• Oversee the office workplace budget and apply forecasting insight to ensure we are consistently operating within our financial guidelines

Health & Safety: 

• Prioritize and promote workplace Health and Safety and maintain an always up-to-date policy and procedure library

Reporting:

• Utilize data to make informed decisions and develop effective feedback mechanisms to assess workplace effectiveness and employee satisfaction
• Create reports for management on capacity utilization of the offices, overall cost reduction/saving initiatives and employee programs.

Project Management

• Lead and manage projects of varying complexity from start to finish that impacts the employee experience
• Contribute to the implementation of new and existing workplace technology products and services.
• Plan for and execute Company level employee engagement initiatives, celebrations, team-building events, and social awareness drives
• Lead waste reduction efforts, sustainability projects, and energy conservation initiatives

Ethical Standard: 

• Ensure transparency in dealing with vendors, contractors and other businesses working with Motive. Adhere to compliance requirements for the team and self on expectations outlined in the employee handbook specifically on corruption and fraud related practices.
• Report outreach from external parties offering a profit cut or commission alignment.
  
  

What We’re Looking For: 

• 5+ years in facilities management or administration of workplace/offices
• At Least 4+ years of experience as a manager managing a team.
• Graduation with concentration in Marketing, Business Management, or Hospitality Management
• Experience in planning, coordinating and executing large events
• Exceptional contractual and negotiation skills
• Excellent communication, organizational, and time management skills
• Proven ability to work with cross-functional teams as being collaborative, innovative, accountable, and reliable
• Ability to understand and hold team accountable
• Ability to hire, train, and develop team members
• Has an ethical and transparent conduct
• Self-starter who can take on an ambiguous project and be resourceful to get it done
• We are seeking candidates in Lahore for an onsite position