Job details

Account Coordinator - FTC

Job Purpose:

The Account Coordinator will directly work with clients (Film Distributors, Studios, and Sales Agents). They will oversee projects from start to finish and collaborate with internal teams and third-party companies to ensure that all work is delivered to the highest standards. The role encompasses all necessary tasks related to the creation of DCPs and additional digital assets, as well as working alongside internal teams to fulfil delivery requirements.

This role covers the post-production lifecycle of preparing Theatrical Assets for Global Screenings and Releases, as well as additional services provided by MPS. Therefore, an excellent understanding of Digital Cinema and its supporting services is necessary for success in this role.

This is a fixed-term contract for 12 months.

Main Duties & Responsibilities

Account Management

Operating as a point of contact for any and all matters specific to assigned Clients and Customer orders or enquiries.
Managing client expectations, and regularly updating clients with order progression.
Ensuring MPS provides the best service and products within the industry.
Updating clients on new services and technologies that would benefit them directly, working with Marketing and Business Development to collate and share information appropriately.
Close collaboration with internal departments to ensuring a smooth internal workflow for projects and their delivery for clients.
Responsible for appropriate handling of client assets within MPS.
Responsible for accurate and timely billing for all projects and services in accordance with client rate cards.
Operational requirements will determine that you are required to work additional hours as necessary in order to meet customer demand

Client Relations & Communication

Offer assistance on a daily basis to both customers and internal stakeholders in order to ensure exceptional service.
Keeping regular and proactive contact with clients to ensure full knowledge of current and upcoming projects.
Being an ambassador for MPS, promoting our brand and services within the Digital Cinema industry.
Building and maintaining strong, long-lasting customer relationships.
Accountable for maintaining proactive and consistent communication with all clients to ensure comprehensive knowledge of current and new project pipelines.
Managing client expectations, including supporting short-notice work requests whilst maintaining standards in consideration of Production teams.
Build and manage client relationships to develop and grow existing revenue streams across digital cinema and various broadcast and online formats.

Qualifications/Desired Experience:

Educated to degree level or equivalent
Previous experience of growing and developing client accounts
Experience of project management and working on deadline driven projects
Experience using multiple databases/operating systems
Strong Digital Cinema technical understanding and previous experience with Production teams

Skills & Knowledge:

Ability to provide first-class customer service in a fast-paced and deadline-driven environment
Experience using multiple order processing and/or content management databases
An all-rounder with a detailed knowledge of the end-to-end Production and Content Delivery process
Experience with quickly adopting new software and online ordering platforms
Knowledge of the Digital Cinema industry, aware of competitors and new technologies

Competencies & Behaviours:

Brand Ambassador: With Human Properly

Communication: Ability to communicate clearly and effectively, both verbally and in writing, ensuring that messages are accurately conveyed and understood.

Customer Focus: Strong commitment to delivering excellent customer service, with an eye for detail.

Professionalism: Maintains a professional demeanour at all times, representing the company positively through appearance, behaviour, and communication.

Organisation and Multitasking: Excellent scheduling, project management and skilled at managing multiple tasks simultaneously while maintaining a high level of organisation and attention to detail.

Time Management: Efficiently prioritises tasks and manages time to ensure that all responsibilities are completed promptly and accurately.

Adaptability: Flexibility to adapt to changing circumstances, priorities, and demands, remaining calm and effective under pressure.

Problem-Solving: Ability to identify issues and develop effective solutions to resolve them in a timely manner

Interpersonal Skills: Ability to build positive relationships with visitors, colleagues, and management, fostering a cooperative and supportive work environment, demonstrating strong listening skills.

Confidentiality and Discretion: Handles sensitive information with the utmost discretion and confidentiality, maintaining trust and integrity.

Technical Proficiency: Competence in using office technology, including telephones, computers, and software such as Microsoft Office, to perform daily tasks efficiently.

Attention to Detail: Ensures accuracy in all tasks, from data entry to visitor management, avoiding errors and maintaining high standards.

Cultural Awareness and Sensitivity: Demonstrates an understanding of and respect for diverse cultural backgrounds, ensuring all interactions are inclusive and considerate.

Outgoing: Positive team player, driven to make own mark within the team.

Understanding: Demonstrate a clear understanding of account management and client services, including workflows and escalation processes.