Account Manager

Job Title: Account Manager

Reports To: Supervisor, Account Management

Job Classification: Exempt

To be considered for this position, you must live in the Kansas City metro area.

Job Summary:

Multi Service Fuel Card, a wholly-owned subsidiary of Shell USA, is looking for a highly skilled Account Manager with a can-do attitude for our Fuel Card product. We are a progressive global transaction management company specializing in billing and payment solutions with a strong commitment to our customers. This position serves as a front-line point of contact and is responsible for retaining our customer base, increasing the profitability of their portfolio, and developing strong relationships with key accounts.

Primary responsibilities:

Retain and grow a book of business by building relationships with customers and acting as their advocate
Analyze current customer behavior and conduct high volume outbound phone calls
Consult clients on new tools to drive adoption
Serve as the customer’s primary point of contact and build long-term strategic relationships with decision makers
Identify opportunities to expand existing relationships through upselling and cross-selling
Achieve or exceed revenue goals
Work with customers, support staff, and third parties to develop and implement solutions to customer issues; ensure that the customer experience is world class.
Manage and solve conflicts with clients. The Account Manager is expected to have specific information regarding daily operations of the company and keep the client updated
Assist customers through email, phone, and online presentations
Other duties as assigned by manager

Required skills and experience:

Experience in sales or maintaining and growing existing accounts is required
Previous experience with CRM systems is required
Salesforce and/or Service Cloud preferred
Familiarity with trucking industry is a plus
Strong critical thinking and analytical skills
Excellent verbal and written communication skills
Coachable with ability to optimize performance based on feedback
Ability to effectively identify problems and implement a solution
Self-starter with the ability to work in team and independent environments
Highly motivated and organized with a life-long learner mentality
Ability to prioritize work in a fast-paced environment
Desire to improve existing processes and embrace change
Thrives in a fast-paced environment
Proficient in Microsoft Excel, Word, Outlook & PowerPoint
Ability to handle high volume of emails (sending and receiving)

Why you will love working at Multi Service Fuel Card:

Competitive pay
Generous paid time off
Medical, dental, vision, FSA, Life/AD&D
401K matching
Hybrid work schedule
Casual office environment
Company events and a fun and engaging company culture
Employee referral program
Free in-office snacks, beverages, coffee

Multi Service Fuel Card is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Need Assistance? If you require assistance or reasonable accommodation for any part of the application or hiring process, please submit your request by email to fuelcard-hr@msfuelcard.com. This contact information is for accommodation requests only and should not be used to inquire about the status of applications.

By Multi Service Fuel Card

Multi Service Fuel Card was founded in 1978 by a former truck driver and fleet manager who realized that there must be a better way than a pocket full of cash or a wallet overflowing with plastic to pay for over-the-road fuel. The Multi Service ...

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FUNDING

Private

DEPARTMENTS

Sales & Business Development

SENIORITY LEVEL REQUIREMENT

Mid-Level

TEAM SIZE

501-1000

LOCATION