Job details

Patient Service Rep

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You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1 Shift: Day Schedule: Clinic Hours

Position Summary

The Patient Support Representative must be friendly, cheerful, and professional with a strong work ethic and excellent communication and people skills. This person must speak and understand English fluently and understand alphabetical and numerical filing systems. The Patient Support Representative understands medical terminology. The Patient Support Representative is a fast learner, able to quickly and clearly understand clinic guidelines and procedures relating to patient service, telephone management and scheduling. The Patient Support Representative is responsible for accurate data entry. The Patient Support Representative follows all federal and state laws regarding the Health Insurance Portability and Accountability Act (HIPAA) with special regards to patient privacy. The Front Desk work area is a fast-paced environment, and the Patient Support Representative must have the initiative to perform multiple tasks in a busy atmosphere. Contact with the Patient Support Representative is the first impression which patients receive of our clinic and so, they communicate well and have the ability to listen to patient requests and provide assistance. The Patient Support Representative looks professional by adhering to the clinic dress code.
The Patient Support Representative is under the direct supervision of the Front Desk Supervisor and the Practice Manager. The Patient Support Representative may access the patient electronic medical record (EMR) to the extent of viewing and printing patient demographic and medical records for the purpose of locating files, answering patient inquiries, printing records and scanning records.

Requirements

Highschool diploma or GED equivalent education
Ability to meet minimum hospital hiring standards
One (1) year of experience

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

Belonging: We work to create a true sense of belonging for all our caregivers
Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
Market leadership: Washington state's largest community-based, locally governed health system
Employee-centric: Named Forbes “America’s Best Employers by State” in 2023
Technology: "Most Wired" health care system 15 years in a row
Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.86 - $28.87 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

Average salary estimate

$24365 / YEARLY (est.)

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max

$19860K

$28870K

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What You Should Know About Patient Service Rep, Multicare

Are you ready to make a difference in the lives of patients? At MultiCare in Olympia, Washington, we’re looking for a friendly and competent Patient Service Representative to join our dynamic team! This role is perfect for someone with a passion for healthcare and excellent communication skills. You'll be the first point of contact for our patients—creating a welcoming atmosphere and ensuring that their experience is as smooth as possible. Your responsibilities will include managing phone calls, scheduling appointments, and interfacing with patients using your knowledge of medical terminology to help answer inquiries effectively. This fast-paced environment requires you to multitask efficiently while always adhering to strict patient privacy guidelines under HIPAA. With a high school diploma or GED and at least a year of experience, you'll fit right into our energetic and supportive workplace, where you will grow professionally. At MultiCare, we pride ourselves on our values of respect, collaboration, and kindness, which are integral to our mission of healing and serving our community. With opportunities for career growth and a comprehensive benefits package including competitive pay, MultiCare offers you not just a job, but a fulfilling career path. Come be a part of our amazing team where you truly belong!

Frequently Asked Questions (FAQs) for Patient Service Rep Role at Multicare

What are the main responsibilities of a Patient Service Representative at MultiCare?

As a Patient Service Representative at MultiCare, your main responsibilities include facilitating patient check-in and check-out processes, managing appointments, answering patient inquiries, and maintaining accurate patient records. You'll also be responsible for data entry and ensuring compliance with HIPAA guidelines to protect patient privacy.