Client Services Manager

The Role

You will create and nurture long-term relationships with our clients, manage their campaigns and resolve any issues that arise to ensure they satisfied with our services. You should be an excellent communicator who’s able to grasp client needs and brainstorm ways to fulfil them with the goal of helping to safeguard our revenue and retain clients.

You will need to build deep relationships with sales partners, working with them to unlock the full potential of any given client over time, through best-in-class service, programmatic expertise, creative problem solving and excellent brief responses.

You will also work closely with team members within Operations, Deal Delivery and Audience Development.

Responsibilities

• Build relationships with key stakeholders among our clients
• Create plans to address their business needs
• Schedule regular meetings with sales partners and direct clients to ensure they are satisfied
• Help sales team up-sell or cross-sell services and products
• Create deals ensuring that they are set up and managed according to client needs and for best performance
• Respond to brief requests, ensuring an attractive offering every time
• Proactively analyse campaigns and data to understand, improve and advise on performance
• Provide reports as needed for sales partners and clients
• Leverage and work in close partnership with the Ad Operations team to ensure budgets are delivered and KPIs exceeded
• Collaborate with internal teams (e.g. sales, engineers, operations, senior management) to address client needs
• Promote value through client experience

• Proven experience as a Client Relations Manager, Relationship Manager, Customer Success Manager or similar role within the martech or adtech space 

• Experience of promoting value through customer experience 

• Background in digital advertising 

• Proficient in MS Office, with working knowledge of CRM platforms (e.g. HubSpot, Salesforce) 

• A customer-oriented attitude 

• Obsessive, relentless attention to detail 

• Excellent communication and negotiation skills 

• Problem-solving aptitude 

• Ability to work well with a team