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Senior Communications Manager - job 1 of 2

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

The Opportunity

TL;DR: Multiverse is looking for an exceptional communications professional to join our team. 

You’ll be responsible for raising awareness for what we do through the media, while keeping a firm grip on the reputation of one of the most exciting, and scrutinised, scale-ups in the UK. 

This means hustling to tell our story with national and sector publications, and elevating the voice of our learners and clients. 

To excel you’ll need the motivation to make things happen from scratch, the strategic judgement to focus on only the most important things, and a strong willingness to learn from our wider team of marketing, brand and business colleagues. 

This role will report directly to the VP Corporate Affairs, within the CEO’s Office. 

Specifically, you will

  • Identify, plan for, and execute comms campaigns for critical calendar moments, events or Multiverse company milestones. You will draw in agency support as necessary, but own national media relationships and drive results, through this work. 

  • Manage a program of client partnership announcements - raising visibility for Multiverse and what we do in critical trade press, in partnership with an agency.

  • Partner with Social, B2B Content, Internal Comms and Brand Marketing colleagues to maximise impact from integrated campaigns

  • Elevate the diverse range of spokespeople Multiverse has to offer, including learners, clients, and C-Suite leadership within the company

  • Bring the perspective of the media and external stakeholders to internal decisions around narrative, investment and company initiatives 

  • Act like a journalist within Multiverse - spotting interesting stories, data trends and new initiatives from the work we’re doing, and telling them externally. 

You will bring to the role

  • 4+ years of experience in a communications role either in house or at agency. In particular you’ll be able to point to the impact of the media results you have delivered and your ability to manage complex relationships across internal and external partners

  • Proven ability to build media relationships - resulting in impactful coverage

  • Excellent judgement that stems from the empathy to read things from another’s point of voice, and the determination to win

  • Superb writing skills - you often put your hand up to proof read, and improve, copy from across the organisations you’ve worked in

  • The confidence to be a thought partner to VPs and C-Suite leaders, being prepared to make clear, analytics recommendations even when that means disagreeing in pursuit of common goals

  • Project management skills to ensure internal projects with multiple stakeholders happen on time, to a high quality, and make it out into the wider world 

  • Passion for the role external comms can play in delivering our mission and scaling our impact. 


How we hire

Benefits

  • Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 2 company-wide wellbeing days and 8 bank holidays per year

  • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

  • Hybrid & remote work offering - with minimum 2 days a week in the London office and the opportunity to work abroad 45 days a year

  • Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently. 

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CEO of Multiverse
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Euan Blair
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Average salary estimate

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What You Should Know About Senior Communications Manager, Multiverse

Multiverse is on the lookout for a talented Senior Communications Manager to join our dynamic team in London. We're passionate about providing equitable access to economic opportunity for everyone, and through innovative approaches to apprenticeships, we are closing critical skill gaps in the workforce. In this role, you'll be a key player in amplifying our mission and narrative to the world. Your ability to navigate media relationships will be essential as you work to raise awareness about Multiverse through national and sector publications. You'll take the reins on crafting and executing compelling communication campaigns around our milestones and events and partner with various teams to make sure our messaging resonates seamlessly across all platforms. We believe that great stories need to be told, and as our Senior Communications Manager, you'll be showcasing the voices of our learners and clients, presenting them to the forefront. With at least four years in a communications role and a proven track record of building media relationships, you will thrive in a fast-paced environment that values strategic thinking and collaboration. Join us at Multiverse, where your contributions will help shape the future of work in a captivating and impactful way!

Frequently Asked Questions (FAQs) for Senior Communications Manager Role at Multiverse
What responsibilities does a Senior Communications Manager at Multiverse hold?

As a Senior Communications Manager at Multiverse, your primary responsibilities include developing and executing communication campaigns, managing media relationships, and elevating our brand presence through various channels. You will work closely with different departments to ensure cohesive messaging, while spotting engaging stories and insights that reflect the exciting work we do. You'll also handle client partnership announcements in key publications, showcasing our diverse range of stakeholders.

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What qualifications are needed for a Senior Communications Manager at Multiverse?

To qualify for the Senior Communications Manager position at Multiverse, you should have at least four years of experience in a communications role, be well-versed in media relations, and possess exceptional writing skills. A background in project management is vital for ensuring timely execution of internal projects, and an ability to empathize and communicate effectively with stakeholders at all levels is essential. Strong strategic judgment is also crucial for success in this role.

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How does the Senior Communications Manager contribute to Multiverse's mission?

The Senior Communications Manager plays a pivotal role in advancing Multiverse’s mission by effectively communicating our overarching goals and impact. This includes telling compelling stories about our learners, clients, and initiatives, and ensuring that our messages resonate with diverse audiences. By leveraging media relations, you will help emphasize the importance of equitable access to economic opportunities, thereby promoting our apprenticeship programs to a wider public.

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What kinds of campaigns will a Senior Communications Manager at Multiverse manage?

In the role of Senior Communications Manager at Multiverse, you'll manage various communications campaigns around significant company events, milestones, and announcements. This includes planning and executing strategic media outreach initiatives, working alongside colleagues in social media, B2B content, and internal communications to integrate campaigns effectively. Your campaigns will aim to raise brand visibility and communicate the value Multiverse offers to both learners and corporate partners.

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What benefits come with the Senior Communications Manager position at Multiverse?

The Senior Communications Manager position at Multiverse comes with a comprehensive benefits package, including 27 days of annual leave plus additional days off for volunteer opportunities and wellbeing days. You'll have access to private health insurance, mental health support, and programs promoting physical wellness. We also support a hybrid work model, allowing flexibility in your work environment while encouraging team engagement through regular social events and activities.

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Common Interview Questions for Senior Communications Manager
Can you describe your experience with media relations?

Highlight specific examples where you built strong media relationships that led to impactful coverage. Discuss your approach to maintaining those relationships and share any metrics that illustrate your success in generating media attention for past communications efforts.

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How would you approach creating a communication campaign for a new policy at Multiverse?

Outline a strategic plan that involves identifying key messages, target audiences, and communication channels. Discuss how you would collaborate with various departments and utilize market research to ensure the campaign is effective and resonates with stakeholders.

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What do you believe is the role of storytelling in communications?

Explain your perspective on storytelling as a powerful tool in communications. Emphasize how personal narratives and data-driven insights can enhance engagement and contribute to a deeper understanding of a company's mission and values.

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How do you stay updated with industry trends in communications?

Share your methods for staying informed about the latest industry trends, such as following key publications, attending webinars, or networking with other professionals. Highlight any specific resources or strategies that have helped you maintain a cutting-edge knowledge base in communication practices.

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How do you measure the success of a communications campaign?

Discuss the relevant key performance indicators (KPIs) that you track to assess the effectiveness of communications campaigns. Examples may include reach, engagement metrics, and media coverage quality. Explain how you analyze these data points to refine future campaigns.

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Tell me about a time you faced challenges in a communications project. How did you handle it?

Use the STAR method to share a specific instance where you encountered challenges, what actions you took to address those issues, and the outcome. Emphasize your problem-solving skills and ability to adapt to unexpected circumstances in communications.

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How would you elevate the voice of our diverse spokespeople at Multiverse?

Detail your strategy for promoting a diverse range of spokespeople, highlighting the importance of inclusivity. Discuss the channels you would use and how you would craft narratives that authentically represent their experiences and contributions.

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What role does data play in your communications strategy?

Explain the significance of utilizing data to inform your communications strategies. Talk about any experiences where data analysis influenced your messaging or campaign direction, demonstrating your ability to align communications with tangible business outcomes.

Join Rise to see the full answer
How do you handle disagreements with senior leadership regarding communications direction?

Describe your approach to fostering constructive dialogue with senior leaders. Discuss the importance of analytics and evidence-based recommendations in guiding decisions, and how you prioritize the company’s mission while ensuring that varying perspectives are heard.

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What excites you about working for Multiverse as a Senior Communications Manager?

Communicate your passion for Multiverse's mission and the opportunity to impact its vision. Talk about how your personal values align with the company's goals and express your enthusiasm for contributing to equitable access to economic opportunities through effective communication.

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Our mission is to build an outstanding alternative to university and corporate training, creating a diverse group of future leaders. To achieve this, we provide high-quality apprenticeship programmes that combine work, training and community.

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April 24, 2025

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