Senior Sales Enablement Manager (Product)

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

Overview

As a Sales Enablement Manager on our growing GTM Enablement team, you’ll drive the implementation and delivery of strategic initiatives that enable our GTM teams across Sales and Customer Success to achieve commercial success. You’ll play a key role in onboarding, program design, learning delivery, and stakeholder collaboration—working cross-functionally with Product Marketing, RevOps, and GTM leadership to embed enablement into the flow of work.

You will be directly responsible for the onboarding and ongoing development of field teams in EMEA, with an emphasis on impact, iteration, and enablement excellence. This is a high-impact role for someone who thrives in fast-paced environments and is ready to build a best-in-class enablement experience.

Responsibilities

Enablement Program Delivery

• Deliver comprehensive enablement programs across onboarding, ongoing learning, sales process optimization, and major GTM initiatives.

• Own onboarding for all Customer Success segment—ensuring a consistent, high-quality ramp experience.

• Continuously measure and improve onboarding programs, working toward reduced ramp time and increased early-stage productivity.

• Build out scalable systems, communication flows, and playbooks for sales managers to support team coaching and development.
  

Cross-Functional Collaboration

• Partner with Product Marketing to roll out product updates, messaging, and sales collateral in an actionable, field-friendly format.

• Collaborate with RevOps to streamline sales processes, optimize tool usage, and build consistent workflows for reps and managers.

• Support content creation for large-scale events like Sales Kickoff (GKO), QBRs, and modular trainings.

Learning Design & Execution

• Conceptualize and launch learning initiatives tailored to different GTM roles and segments.

• Facilitate engaging, practical training sessions across live, async, and hybrid formats.

• Integrate learning moments into the tools and rhythms reps already use—driving adoption without overload.

Performance Measurement & Optimization

• Track and report the effectiveness of onboarding, learning initiatives, and enablement programs using defined KPIs.

• Optimize usage of enablement tools (e.g., Gong, LMS, Guru and maintain the quality and accessibility of sales content.

• Use feedback loops, field observations, and data insights to continuously improve program outcomes and rep experience.
  

Innovation & Culture

• Explore creative projects that make the Enablement team more inclusive, innovative, and impactful.

• Champion a culture of continuous learning, coaching, and field empowerment across the commercial org.
  

Success Metrics

Within the First 3–6 Months:

• Launch revamped onboarding program across at least two segments (e.g., BDRs and AEs).

• Achieve ≥4.3/5 onboarding satisfaction score via participant surveys.

• Reduce average ramp time to first deal or customer milestone by 15–20%.

• Partner with Sales Managers to implement a manager onboarding guide or coaching toolkit with >75% usage in pilot groups.

• Support one large-scale initiative (e.g., QBR redesign or Sales Kickoff content delivery) with strong stakeholder feedback.
  

Within 6–12 Months:

• Deliver at least two ongoing learning programs (e.g., methodology refresh, objection handling, cross-sell motion) with 80%+ rep engagement.

• Improve tool adoption (Gong comments, LMS course completions, Guru views) by 20%+ across the EMEA region.

• Drive measurable improvement in one key GTM metric (e.g., win rate uplift, stage conversion, CSAT) tied to enablement programs.

• Contribute to quarterly enablement dashboards and retrospectives that clearly tie programming to business outcomes.

• Maintain stakeholder satisfaction ≥8.5/10 from Sales and CS leaders via pulse surveys or feedback forums.
  

About You

• 3+ years in sales, enablement, or training roles, with a proven ability to drive measurable commercial impact.

• Deep understanding of B2B sales processes and methodologies (e.g., Command of the Message, MEDDPICC).

• Experience launching enablement programs in fast-paced, high-growth tech environments.

• Strong facilitation and instructional design skills across virtual, hybrid, and live formats.

• Excellent project management and communication skills; you know how to get things done without chaos.

• Tech-savvy: familiar with enablement tools like Gong, Salesforce, Guru, LMS platforms.

• Passion for learning, iterating, and making things better—always.

How we hire

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

• Hybrid & remote work offering - with weekly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.