Support Operations Associate

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

This role sits in our Apprentice Enablement team and is a unique opportunity to operationally enable and deliver support for our most vulnerable apprentices. The Apprentice Support Operations Associate role delivers core value by executing on key processes relating to communication, tracking and delivery of our support offer.

More specifically, as a Support Operations Associate (Additional Learning Needs Support), you will play a critical role in ensuring that our apprentices with additional support needs, including those with disclosed disabilities or  Additional Learning Needs (ALN) receive the necessary support to succeed in their apprenticeship. Your responsibilities will include delivering a range of administrative and operational tasks to ensure a smooth experience for our learners and successful operational delivery of processes. This can include managing exam adjustments, liaising with external support partners, facilitating and delivering support plans, and overseeing funding claims to ensure our learners have the resources they need.

Specifically in this role you will:

• Coordinate and facilitate exam adjustments, such as extra time, alternative formats, or modified environments, to accommodate learners' individual needs.

• Ensure all adjustments are documented and communicated to relevant stakeholders.

• Act as a key point of contact for external support partners, and support in identifying the right partners when there is a need to resource additional external support.

• Collaborate with these partners to arrange tailored support for apprentices, ensuring that individual needs, such as counselling for neurodiverse learners or interpretation services, are met effectively.

• Build and maintain strong relationships with support service providers to ensure timely, high-quality delivery of additional learning services for apprentices.

• Coordinate the logistical aspects of support delivery. This can include tasks such as booking services or specialised coaching for neurodiverse learners, to ensure all necessary adjustments are in place for workshops and training sessions.

• Support the ALN Executive to regularly review the effectiveness of support plans

• Own key processes such as the early outreach and 3-monthly review check-ins.

• Assist with managing claims for government and additional learning support (ALS) funding, ensuring compliance with all regulatory requirements.

• Ensure accurate and timely submissions of funding claims, working closely with the finance and operations teams.

• Track funding allocations and maintain thorough documentation to meet audit requirements.

• Maintain up-to-date records of learning support activities, ensuring that all data is accurately captured and reported to meet compliance and regulatory standards.

About you

• You have demonstrated proficiency in a range of processes or procedures through role-related training and work experience in an operational environment.

• You proactively identify and resolve problems within a variety of tasks with clear guidance.

• You deliver assigned task that meet the expected criteria, try to unblock yourself before seeking help, and focus on doing what needs doing within the team.

• You are building relationships and learning about process so you can have informed opinions and suggestions.

• You are deeply passionate about promoting social mobility and equity, and you believe in the transformative power of education to create opportunities for all. You are dedicated to inspiring individuals from diverse backgrounds to pursue careers in AI and contribute to positive societal change.

You align closely with our values and can share examples of how you have demonstrated them

How we hire

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

• Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.