Business Development Specialist

Ocean Cadillac, a prestigious dealership and part of the renowned Murgado Automotive Group, is proud to offer an exceptional luxury automotive experience to our customers. Located in the heart of Miami, we specialize in providing first-class service and world-class vehicles. As part of our continued growth and commitment to excellence, we are seeking a motivated Business Development Associate to join our dynamic team.

If you have a passion for customer service, a drive to succeed, and thrive in a fast-paced, luxury automotive environment, this is the perfect opportunity for you!

Position Overview:

The Business Development Associate plays a key role in driving dealership growth by engaging with potential clients, following up on leads, and maintaining positive customer relationships. Your goal is to create business opportunities and support our sales team by ensuring exceptional customer interactions from the first point of contact.

Key Responsibilities:

Respond to inbound sales inquiries via phone, email, and online chat.

Make outbound calls to follow up with prospective clients and schedule appointments.

Develop and maintain customer relationships to enhance satisfaction and loyalty.

Communicate with the Sales and Service teams to ensure customer needs are met efficiently.

Assist in managing and maintaining the dealership’s Customer Relationship Management (CRM) system.

Qualify leads and convert inquiries into dealership appointments.

Track performance metrics and report progress to the management team.

Maintain a high level of knowledge about Ocean Cadillac products, services, and promotions.

Provide an exceptional customer experience by responding promptly and professionally to client inquiries.

Coordinate with the marketing team to support special promotions and events.

Continuously improve product knowledge and selling techniques to enhance customer interactions.

Assist with administrative tasks as needed to support the business development department.

Qualifications:

Prior experience in customer service, sales, or business development, preferably in the automotive industry.

Strong verbal and written communication skills.

Self-motivated, goal-oriented, and capable of working in a fast-paced environment.

Comfortable making outbound calls and speaking with customers over the phone.

Experience with CRM software or other sales tracking tools.

Strong organizational skills and attention to detail.

Ability to multitask and manage time effectively.

Positive attitude, team player, and professional demeanor.

Bilingual in English and Spanish is a plus.

Valid driver's license required.

What We Offer:

Competitive salary and performance-based bonuses.

Comprehensive benefits package including medical, dental, and vision insurance.

401(k) plan with company match.

Paid time off and holidays.

Career growth and development opportunities within the Murgado Automotive Group.

Employee discounts on vehicles, parts, and service.

A supportive and collaborative team environment focused on success.

Why Join Us?

Ocean Cadillac is not just a dealership; it’s a destination for luxury automotive experiences. As a Business Development Associate, you’ll be a key player in delivering that experience and helping us exceed customer expectations. Join our team and enjoy the benefits of working with a premium brand in an exciting and rewarding environment.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.