Museum Store Sales Associate

The Museum of Modern Art is currently accepting applications for two full-time Sales Associates for the Museum Store, located directly in the Museum on West 53rd Street between 5th and 6th Avenues. Reporting to Store Managers and Supervisors as assigned, the Sales Associates are expected to deliver a knowledgeable, thoughtful and inspiring customer service experience which plays an integral role in achieving the stores sales and metric goals. Additionally, the Sales Associates are expected to uphold MoMA's standards and to adhere to and apply Museum and Retail policies and procedures. Sales Associates are also expected to proactively connect to the Museum to support a holistic visitor experience.

Additional responsibilities include:

• Provides G.R.E.A.T customer service (Greet. Relate. Engage. Thank).
• Proactively reaches out and engages customers on a regular basis.
• Maintains a professional and positive presence on the sales floor.
• Performs register transactions, including sales, memberships, email capture, and gift wrap.
• Responds to customer inquiries and assists in making selections.
• Maintains a high level of Museum and product-related knowledge.
• Executes daily stock maintenance by ensuring that all merchandise and fixtures are signed, displayed, lit, and clean.
• Participates in physical inventory.
• Opens and closes cash registers and is held accountable for any discrepancies noted by manager.
• Complies with all zoning and scheduling.
• Participates in all MoMA Design Store, Museum, and vendor trainings.
• Advises Assistant Store Manager, Operations of out-of-stock merchandise and inventory discrepancies.
• Visits the Museum regularly to keep abreast of current exhibitions and collections gallery rotations.
• Attends product, vendor and customer service training.
• Participates in advanced education opportunities as offered.
• Attends staff meetings.
• Performs any other duties reasonably related to the functions described above.

Requirements:

• High school diploma or equivalent.
• Minimum one year in retail sales.
• Committed to delivering a high level of customer service.
• Strong verbal, organizational, and communication skills.
• Able to perform physical tasks as needed.
• Interest in design, books, art, and architecture is desirable.
• Fluency in language in addition to English language a plus.
• Proficiency with POS, email, Inventory Management Systems.

Salary: The salary for this position is $20.54 per hour.

Application instructions: Applicants should submit a resume and a statement of interest.

Equal Employment Opportunity Policy Statement: Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).

This is a unionized position at MoMA with covered employees represented by Local 2110, UAW, AFL-CIO.