Customer Advocate - Enterprise

We are MYOB

Hi! And thanks for stopping by!

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.

About the role

As a Customer Advocate - Enterprise in the Flare team, you'll have a unique opportunity to be a part of our mission to unleash the potential of businesses across Australia. In this role, you will play a key role in supporting customers with the adoption and usage of Flare's financial and non-financial products.

• Assist employers with their HRIS & employee onboarding enquiries
• Configuration of HRIS in line with customer requirements
• Establish and maintain regular communications with key clients (verbal, written & in person if required)
• Report common themes and trends to leadership team and propose resolutions to systemic issues
• Assistance with product testing and QA

• To excel in this role, you'll need the following skills and experience:
• 3-5 years of customer service/call centre or account management experience
• Experience in a fast-paced start-up or financial services company (preferred)
• Effective and courteous communication with strong customer command
• Motivation to resolve simple and complex issues with a high degree of ownership
• Collaborative individual who actively seeks solutions through teamwork
• Curiosity, creative thinking, and collaboration
• Capacity to manage multiple tasks with competing priorities

With MYOB, you'll have the opportunity to collaborate with like-minded individuals and excel in a dynamic and inclusive environment. You'll come together with your team three days per week in our Sydney CBD office, with flexibility to work from home on the other days.

Join us at MYOB and let's unleash the potential of businesses together!

Our Culture & Benefits

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

· Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team!

· Our partnership with Smiling Mind helps support the wellbeing of our team members and customers

· Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment

· A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more!

· Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

· Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

MYOB are an equal opportunity employer and champion diversity. We are proud to be a Circle Back Initiative Employer and we commit to respond to every applicant. We’d love to hear from you on regarding this role, or if it’s not the right time, join our talent community so that we can reach out regarding future roles.