Sr. I.T. Network & Application Support

About myPlace Health

myPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish. 

Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant’s preferred place.  

myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they “age in place” in the community. This is a unique opportunity to take on one of our country’s most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets. 

About this Role 

This is an exceptional opportunity for a mission-driven and dynamic Senior IT Support Specialist who is excited about building the end-to-end technology infrastructure from the ground up for a value-based care delivery startup. The Senior IT Support Specialist will participate in developing the multi-year strategic blueprint and then lead components of implementation of onsite network, IAM and be a primary liaison working with technology partners and vendors. This individual will have a deep understanding of network management and will be instrumental in setting up a network for a new site.  

• End-User Support: Provide timely and effective support to end-users by resolving application-related issues, answering questions, and assisting with technical inquiries. 
• Application Access Management: Manage user access to various business applications, ensuring appropriate permissions and security settings are in place. 
• User Profile and Group Management: Create, maintain, and assign user profiles and groups based on roles and responsibilities within the organization. 
• Application Maintenance: Ensure the proper functioning of business applications by performing regular updates, patches, and system maintenance tasks. 
• Troubleshooting: Diagnose and resolve access problems, technical glitches, and other application-related issues to minimize downtime and disruptions. 
• Integration: Collaborate with IT and other teams to integrate business applications seamlessly and optimize data flow between systems. 

• Overseeing network infrastructure projects, ensuring alignment with organizational needs and effective project management 
• Primary liaison to work with network vendors and partners 
• Enforcing security policies and procedures, monitoring incidents, and conducting assessments to mitigate risks 
• Utilizing monitoring tools to proactively manage network performance and ensure infrastructure efficiency and scalability 
• Maintaining comprehensive documentation of network systems and providing leadership with performance and project reports 
• Oversees daily operations of Support Delivery analyst and engineer staff including specialists in Cisco Meraki, Microsoft Azure 

• Define the vision, roadmap, requirements for the identify management program, aligning it with the organization’s overall security posture and business objectives. 
• Create both short- and long-term enterprise ID management roadmaps, prioritize and manage programs and projects with an understanding of the organizational strategic and security requirements, technology context and business needs 
• Identifies and evaluates complex business and technology risks, internal controls that mitigate risks, and related opportunities for internal control improvement 
• Identifies the broader impact of current decisions related to user access, data access and information security 
• Align IAM processes across the organization, and develop and document standards for organizational use 
• Develop, present, and manage IAM metrics to continuously measure and improve the IAM program 
• Understand business and information technology management processes and demonstrate advanced understanding of business processes, internal control risk management, IT controls and related standards 

• Passion and mission orientation for serving high-risk seniors and frail older adults  
• Thrives in a high growth, “zero to one” environment 
• Prior experience evaluating and implementing a best of breed technology stack from the ground up, ideally in another healthcare setting 
• Strong experience with MS products: Azure, Intune and O365 
• Should have current CCNA or better certification 
• Strong experience with CISCO Meraki 
• Strong experience with SharePoint 
• Working Knowledge of key mission‐critical infrastructure such as Exchange, Active Directory/ SSO, Relational Databases, File transferring (SFTP), etc. 
• Be a quick learner and comfortable diving into a subject matter area; Proactively identifies key problems/risks and recommends solutions; Communicates (written and verbal) effectively to internal audiences 

• Los Angeles. California
• This role is remote, with the expectation to report to our two (2) Los Angele sites as needed.

Your Application

Please submit your resume/CV and a short message that explains why you are interested in this role.

Our Commitment to Diversity, Equity and Inclusion

At myPlace Health, we value the diversity of our team members, and we are committed to building a culture of inclusion and belonging.  We pride ourselves to be an equal opportunity employer.  People seeking employment at myPlace Health are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

COVID-19 Vaccination Policy

At myPlace Health, we provide safe and high-quality care to our participants. To achieve this, we have implemented a strongly recommended vaccination policy to keep both our team members and participants safe as an essential requirement of this role. Medical and religious exemptions can be granted based upon review of proper documentation. We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment.

Beware of Scams and Fraud

Please beware of scams that solicit interviews or promote jobs for opportunities that are not listed on our website or are not directly related to a job you applied for yourself. Please be advised that myPlace Health will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/