Senior Program Manager, Expanded Access Operations, USA

About myTomorrows

myTomorrows is a global health tech company dedicated to breaking down barriers for patients seeking treatment options.  

We strive to enable earlier and better treatment access by bridging the gap between those searching for possible options, and the companies who develop them. We work closely with patients, healthcare professionals, trial sites, patient advocacy groups, and BioPharma – connecting key stakeholders in the drug development ecosystem.  

We’ve developed a cutting-edge AI-powered technology platform that simplifies and streamlines access to drugs in development. To support our users and clients, we have a range of industry-expert specialized teams ready to help. Our services include clinical trial patient recruitment, Expanded Access Program management and Real-World Data collection.  

With a global footprint spanning 125 countries, to date, we’ve supported over 14,000 patients and 2,200 physicians, earning the trust of 50+ Biopharma companies.  

Join us in shaping the future of treatment access - making tomorrow’s therapies accessible for people who need them today.  

The opportunity: Program Manager – Expanded Access Programs

As a Program Manager of EAP, you will ensure that people have access to our clients' products within (global) expanded access programs. You act as the first point of contact for drug developers and are responsible for managing all aspects of the expanded access program, from set-up to execution and delivery of services, at the highest patient, healthcare provider, and client satisfaction. This, with full operational support from cross-functional departments consisting of Medical Operations, Regulatory Affairs, Quality, and Supply chain teams. 

What you'll be doing:

• Be the primary contact for our Biopharma clients and myTomorrows internal stakeholders for the Expanded Access Programs under your responsibility

• Ensure a smooth-running program and correct documentation and reporting

• Manage both planned and unforeseen additions to the program to ensure that people have access to the treatments they need

• Keep oversight of the program at all times and manage all the ongoing activities and communication

• Create detailed timelines including deliverables, milestones and objectives and ensure that deadlines are being met

• Develop strong relations and trust with all stakeholders, and keep them up to date on the progress of your program

• Achieve and maintain high customer satisfaction

• Develop solutions to tackle any operational issues along with relevant subject-matter experts

• Contribute to continuously improving our Expanded Access Program processes and strategies

This is the right opportunity for you if:

• Client-oriented, you thrive on customer success

• Patient-centric, you are driven and motivated by making a difference in patient's lives 

• Results-driven, you have endless ambition to succeed in your role

• Self-motivated, you have an entrepreneurial mindset and behavior and are not afraid to take ownership 

• Able to prioritize, you love to work in a fast-paced and demanding environment

• Able to identify and analyze issues, optimize processes and recommend and find solutions

• Data-driven, you like to take a deeper look at the numbers, draw analyzes, and make recommendations for improvement

• A high performer who sets a high bar on yourself and the people you work with, and enjoys to always keep on learning and making an impact

• A true team player with the will to win.

You have:

• University degree in Life Sciences/Healthcare (preferred)

• 5+ years of experience within the pharmaceutical industry / CROs

• Knowledge regarding Expanded Access is a plus

• Experience with fostering positive sustainable business relationships and promoting value through excellent customer experience, networking

• A good eye for detail; thinking in processes/operations comes naturally to you

• Excellent verbal and written communication in English

What We Offer 

• Impactful work that helps patients gain access to potentially lifesaving treatments. 

• International work environment, scale-up energy, and flat organizational structure which encourages creativity and accountability. 

• Competitive salary, annual performance bonus, and an Employee Stock Option Plan. 

• Health insurance benefits through Cigna.  

• 401K where we match 100% of employee contributions up to the first 3% of pay and 50% of employee contributions on the next 2% of pay. 

• Great career development opportunities in a fast-growing company.  

• Learning and development budget alongside internal knowledge-sharing sessions. 

• Remote working model. 

• Policies to support working parents. 

• Unlimited access to professional guidance by certified psychologists via OpenUp  

• An annual ‘myTomorrowland’ which is a 2-day company-wide celebration! 

Equal opportunities

myTomorrows is an Equal Opportunity Employer and, beyond upholding discrimination-free practices, we are committed to cultivating a workplace where difference and diversity are protected and celebrated. The best work comes from our best selves, and we go to great lengths in supporting our team members to be just that.