Associate Principal Engineer - Salesforce Implementation Business Analyst - job 2 of 2

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

We are looking for an experienced candidate with hands-on experience as a Product Owner / Business Analyst for a Salesforce Platform implementation.

Key Responsibilities:

Requirements Gathering:

• Collaborate with stakeholders to understand business requirements, goals, and challenges.
• Conduct interviews, workshops, and meetings to capture detailed business requirements and translate them into functional specifications.
• Create user stories, use cases, and process flow diagrams to document requirements.

Salesforce Solution Design:

• Work closely with Salesforce developers and architects to design solutions that meet business needs.
• Ensure that Salesforce solutions align with best practices and leverage platform features such as Sales Cloud, Service Cloud, Experience Cloud, and more.
• Identify opportunities for Salesforce automation, integrations, and customizations to optimize business processes.
• Create wireframes, mock-ups, and prototypes to visualize Salesforce features and enhancements.
• Ensure solutions are user-friendly and meet both functional and non-functional requirements.

Stakeholder Management:

• Act as a liaison between business teams and the technical Salesforce development team.
• Communicate project status, risks, and solutions clearly to all stakeholders.
• Ensure alignment between business expectations and Salesforce project deliverables.

Testing and Quality Assurance:

• Develop test plans and test cases to ensure that Salesforce solutions meet functional requirements.
• Facilitate user acceptance testing (UAT) with business stakeholders and provide support during testing phases.
• Validate the quality of deliverables to ensure that they meet business needs before deployment.

Process Optimization:

• Analyze existing business processes and recommend improvements using Salesforce capabilities.
• Propose automation solutions to streamline workflows, enhance productivity, and reduce manual effort.

Documentation and Training:

• Prepare detailed documentation of Salesforce processes, configurations, and customizations.
• Create user manuals, guides, and training materials to support end-users in adopting Salesforce solutions.
• Conduct training sessions to ensure users are proficient in new Salesforce features and functionalities.
• Create and maintain comprehensive documentation, including requirement specifications, process flows, and user guides.

Must have Skills: Scrum Product Owner, Travel & Logistics - General Experience, Spanish, Salesforce Implementation Business Analyst.

Good To Have Skills: Tourism. 

• 8+ years of experience as a Business Analyst, with at least 5-6 years working on Salesforce projects.
• Hands-on experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud or other Salesforce products.
• Proven experience in gathering and documenting business requirements, creating user stories, and developing functional specifications.

Skills:

• Strong understanding of Salesforce capabilities and best practices.
• Excellent analytical and problem-solving skills.
• Strong verbal and written communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders.
• Proficiency in project management tools (e.g., Jira, Trello) and Salesforce tools like Salesforce Lightning, Process Builder, and Flow.
• Proficiency in creating detailed documentation and user stories.
• Fluent in Spanish & English language
• Available to travel frequently to Mexico for weeklong periods.

Preferred Skills:

• Salesforce certifications such as Salesforce Certified Administrator or Business Analyst are highly desirable.
• Exposure to Salesforce CPQ.
• Travel & Tourism sector experience.
• MBA or advanced degree is a plus.
• Agile methodologies/Scrum certifications.