IT Support Specialist L2 with German

As an IT Support Specialist L2 with German at Nagarro, you'll be responsible for providing technical support for Windows Server administration, managing Active Directory and EntraID, and offering assistance with Office 365 applications. Your tasks will include troubleshooting Citrix/VDI environments, supporting Intune for device management, and performing routine software patching. Furthermore, your prompt resolution of service requests will enhance user satisfaction and contribute to the overall success of the company.

To apply for the IT Support Specialist L2 position at Nagarro, candidates should have proficiency in Windows Server administration and Active Directory, along with experience in Office 365 tools such as SharePoint and Exchange Online. Familiarity with Citrix/VDI environments and device management via Intune is advantageous. Fluency in German is mandatory, and having 1-3 years of relevant technical support experience will strengthen your application. Relevant certifications like Microsoft 365 or CompTIA A+ are also beneficial.

An IT Support Specialist L2 with German at Nagarro should be well-versed in Windows Server administration, Active Directory, and Office 365 applications. Knowledge of EntraID, Exchange Online, SharePoint, Teams, and Citrix/VDI environments is essential. Familiarity with Intune for device management and skills in software patching along with a basic understanding of IT security practices can set you apart in this role.

To prepare for the IT Support Specialist L2 interview at Nagarro, familiarize yourself with the technologies mentioned in the job description, such as Windows Server, Active Directory, and Office 365. Revise troubleshooting techniques for Citrix and VDI environments. Practice your German language skills since fluency is mandatory for the role, and be prepared to discuss your relevant experiences and certifications. Highlight your customer support skills and readiness to tackle technical challenges head-on.

At Nagarro, an IT Support Specialist L2 with German can expect exciting growth opportunities. The dynamic and non-hierarchical work culture promotes continuous learning and professional development. With access to a global network of experts, you can enhance your technical skills and pursue further certifications. As you prove your expertise and contribute to team success, opportunities for advancement into senior roles or specialized positions may become available.

When discussing your experience with Windows Server administration, highlight specific tasks you've performed, such as user management, group policy implementations, or performance monitoring. Discuss any relevant projects or challenges you've tackled and emphasize your ability to maintain server operations efficiently.

When approaching troubleshooting in Active Directory, systematically check user permissions, group memberships, and replication issues. Explain your methodology for isolating problems and your processes for diagnosing issues using various diagnostic tools, demonstrating your analytical skills.

In your answer, detail your hands-on experience with Office 365 applications, particularly SharePoint, Exchange Online, and Teams. Discuss any specific projects involving administration or user training and how you ensured users were proficient in utilizing these tools effectively.

Describe your workflow for managing service requests and incidents, including the tools you utilize to track requests, prioritize tasks, and communicate updates to users. Share how you ensure that tickets are resolved in a timely manner while maintaining a high level of user satisfaction.

In your response, highlight the key features of Intune that you have utilized, such as device compliance policies and application deployment. Discuss specific scenarios where you configured or managed devices using Intune and the outcomes of your efforts.

When sharing an example, structure your response using the STAR method (Situation, Task, Action, Result). Choose a complex technical issue you've encountered, describe the context, the steps you took to resolve it, and the successful outcome, emphasizing your problem-solving skills.

Explain your approach to software patching by discussing the importance of regular updates for security and stability. Highlight your planning process, tools you use for patch management, and any experiences where you’ve implemented patches successfully while minimizing disruptions.

Share your strategies for communicating with non-technical users, such as using simple language, patient explanations, and ensuring that you actively listen to their concerns. Highlight any experiences where you adapted technical information for users, resulting in better understanding and satisfaction.

In discussing your experience with Citrix/VDI environments, cover any responsibilities you've had related to user management, performance optimization, or supporting users with access issues. Mention specific challenges you faced and how you resolved them to improve user experience.

When answering why you want to work at Nagarro, emphasize the company’s innovative environment, dynamic culture, and opportunities for personal and professional growth. Mention how your technical expertise and passion for helping users align with Nagarro's mission and values.