Product Manager, Fraud and Customer Safety

💙 Our mission

At NALA, we're building payments for the Next Billion. This means transforming how money moves into Africa, Asia and beyond. By building cutting-edge payment solutions, we’re simplifying financial transactions for individuals and businesses alike—helping them thrive in a global economy.

We’re driven by innovation, community, and the belief that everyone deserves access to reliable, efficient, and affordable financial services. If you’re passionate about creating meaningful change and shaping the future of fintech in Africa and Asia, join us and be part of a team that's revolutionising financial empowerment on a global scale.

🙌 Your Mission

Our Fraud and consumer safety team, protects NALA and its customers from fraud and general abuse. This will include building new tools for fraud prevention, detection, and mitigation. If you enjoy building features to protect our customers and our company against attacks and scams, then this is the one for you.

🎯 Your Responsibilities in this Role

• Bring a sense of urgency to your work and inspire the team to unite under your leadership to deliver an incredible product
• Take ownership of the consumer product to drive the product and business-planning process across cross-functional teams of the company
• Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Develop product positioning and messaging that differentiates NALA and its features across primary market segments
• Collaborate with design, engineering, research, legal and compliance teams to refine your plan and execute it effectively
• You’ll be speaking to customers on a near daily basis to understand needs and ultimately sticking our ethos of “customer first, always”
• Develop an understanding of our users at a deep level and gauge customer needs to propose prospective solutions
• Define initial product proposition and go-to-market strategies for new expansion markets
• Meeting with the C-suite to discuss financial data and ways to improve business operations

Requirements

🔥 Must-have requirements

• Strong technical background due to the strong technical nature of the products being built. 
• Proven experience shipping a breadth of high-quality consumer product features at a Fintech or Payments company
• You have 5+ years of product management experience shipping world-class products at fast-growing companies and have had demonstrable engagement with Design, Engineering and Leadership teams.
• You are fluent in SQL and have strong software engineering experience to interrogate product data yourself and make good decisions. We understand that perfect data is not available but knowing what pragmatic assumptions can be made to drive reasonable decisions is very important
• You have enough engineering context to know a bad MVP from a good one and have experience with product discovery methodologies
• You have strong empathy for customers and an unwillingness to compromise on user-centered design
• Experience in working with third parties, whether it’s evaluating APIs and capabilities, mapping out integration plans or evaluating different technology options

💪 Nice to have requirements

• Built out fraud detection systems
• Understand equally the customers needs from a UK, African and Asian perspective
• In addition to English, you can also speak French or Swahili

➡️ Interview Process

• Talent Screen with our People team to ensure experience and skill alinement for the role (30-45 minutes)
• Product Sense call with Sélim, Head of Product (45-60 minutes)
• Data and Execution call with Nico, CTO (45 minutes)
• Culture and Customer Empathy with Benji, CEO (30 minutes)

⭐️ Benefits

UK / EU / Remote, we have the following benefits:

• 35 Days Off: Enjoy an amazing 35 days of holidays to unwind and explore.
• Birthday Leave: Celebrate your special day with a bonus day off to take off in that month.
• Enhanced Parental Leave - We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period)
• Global Workspace: Get access to WeWork locations worldwide.
• Learning Budget: Fuel your growth with $1000 annually for learning and development.

For people who come to our London office, we also have the below extra benefits:

• Hybrid Working: We work in the office three days a week (Monday, Wednesday, and Friday).
• Sarabi: Themed snacks and Friday lunch focused on building great working relationships with the team.
• Monthly Socials: Join fun social events every month for great times.
• Free Coffee: Enjoy barista-style coffee at your fingertips.