Assistant General Manager

As an Assistant General Manager at Nando's, you will oversee daily operations, lead a team of Nandocas, ensure exceptional customer service, and maintain our high standards of food quality. Your responsibilities also include training staff, managing shifts, and driving sales while promoting a fun and engaging atmosphere.

To become an Assistant General Manager at Nando's, you should have previous management experience in the hospitality industry. Strong leadership skills, a passion for food and customer service, and the ability to inspire and motivate your team are essential. Additionally, being adaptable to a fast-paced environment is crucial.

Nando's offers a competitive salary up to £42,000 and a variety of perks for Assistant General Managers, including a 4-week paid sabbatical after five years, free food during shifts, travel opportunities, and a contributory pension scheme. You can also participate in team bonding activities and receive an employee referral bonus.

The training program for Assistant General Managers at Nando's lasts three months, beginning on your first day. It covers all aspects of restaurant operations, team leadership, and Nando's values, ensuring you are well-prepared to lead your team and deliver exceptional service.

The work culture at Nando's is lively, supportive, and family-oriented. As an Assistant General Manager, you will be part of a dynamic leadership team focused on nurturing talent, encouraging collaboration, and creating a positive environment where everyone feels valued and motivated.

In handling conflicts between team members, I would take the time to listen to each individual's perspective and encourage open communication. By promoting a solution-focused environment, we can address issues constructively and maintain a positive team dynamic.

To motivate my team, I would focus on recognizing individual contributions, setting clear goals, and celebrating team successes. Additionally, providing opportunities for growth and development is key to maintaining high energy and engagement.

Training a new staff member involves providing a comprehensive orientation, pairing them with experienced team members, and ensuring they understand their roles and responsibilities. I would emphasize hands-on training and encourage questions to create a supportive learning environment.

During a busy shift, I prioritize tasks by identifying the most critical needs for customer satisfaction and team efficiency. Clear communication with the team is essential, so we can adapt quickly and ensure that everything runs smoothly.

Nando's stands out due to its unique PERi-PERi chicken, commitment to quality, and vibrant atmosphere. Our culture of fun and support among team members is key to delivering an unmatched dining experience for our customers.

If a customer is unhappy with their meal, I would listen attentively to their concerns, apologize for the situation, and offer to replace their meal or provide a suitable solution. Addressing the issue promptly can often turn a negative experience into a positive one.

I ensure compliance with health and safety regulations by conducting regular team training, implementing checklists for food safety practices, and maintaining a clean and organized working environment to protect both staff and customers.

In a past role, I had to decide whether to let a long-standing employee go due to performance issues. I consulted with HR, documented the performance issues, and made the decision based on what was best for the team and the company. It was a difficult choice, but necessary for overall team morale.

I view feedback and criticism as opportunities for growth. I encourage an open dialogue within the team, where everyone can express their thoughts. Constructive criticism helps me improve my leadership style and respond better to my team's needs.

In my role as Assistant General Manager at Nando's, I hope to create a supportive and enjoyable work environment that encourages staff development while enhancing the overall customer experience. My goal is to consistently exceed service standards and contribute to the restaurant's success.