Enterprise Customer Success Manager

Skills

• 4+ years experience as a Customer Success Manager in a SaaS company working with enterprise-size accounts
• Strong project management and communication skills
• Client-facing skills with high energy, poise, and confidence
• Ability to articulate technology platform value proposition to meet client needs
• Domain knowledge of retail, e-commerce, or logistics is a plus
• Previous start-up experience preferred

Responsibilities

• Own the health and success of customers from go-live through to renewal and expansion
• Proactively engage clients to demonstrate value and identify growth opportunities
• Use data insights to track client health, forecast and mitigate churn risk
• Collaborate with product and engineering teams to drive product development based on customer feedback
• Ensure renewal and expansion opportunities are planned and actioned efficiently
• Contribute to team scalability through documentation and process optimization

Education

• BA/BS degree

Benefits