Strategic Customer Success Manager

Skills

• Strong leadership and priority management skills
• Experience working with VP-level and C-Suite executives
• Exceptional client-facing and communication skills
• Ability to negotiate complex renewal contracts
• Background in consulting or similar field

Responsibilities

• Oversee customer lifecycle for satisfaction and retention
• Build deep relationships across multiple teams in a retailer's organization
• Utilize data insights to track client health and mitigate churn risk
• Contribute to product development based on customer feedback
• Manage contractual requirements and achieve outlined commitments

Education

• BA/BS degree

Benefits