Vice President, Strategic Customer Success

Skills

• Leadership experience in a B2B or B2C SaaS company
• Client-facing experience in retail consulting or customer success management
• Project management and communication skills
• Data-driven decision making
• Experience working with enterprise accounts and cross-functional teams

Responsibilities

• Lead operations of the Customer Strategic/Global Success organization
• Build and drive programs to measure customer health and account balancing
• Manage relationships with customers and executive accounts
• Develop standard processes for product adoption and growth
• Create a performance-driven culture and measure program effectiveness
• Promote a customer-centric mindset and scout talent for the team
• Provide executive level communication and engagement

Education

• BA/BS required
• MBA is a plus

Benefits