EMEA Customer Success Associate

About Nash

Nash makes local delivery a reality for any business through its network of 500+ delivery providers. Through Nash’s delivery orchestration platform, businesses can manage their deliveries through a single integration, handle any workflow with ease, and scale their delivery operations effortlessly.

Nash was founded in 2021 by a team from Palantir and MIT, and has currently raised from top investors including Y-Combinator and a16z to build the world’s best local delivery platform.

Role: Support the Nash EMEA team with tasks related to SMB and Enterprise client onboardings, delivery service provider relationships, inbound leads, smaller marketing and admin tasks.

Responsibilities:

• Initial demo / contract issue to direct and partner-led in-bound SMB leads 

• Account creation, on-boarding and partner liaison with SMB leads for accounts across EMEA region

• Regular engagement with SMB clients to ensure they are retained and growing

• First point of contact for handling SMB client service issues 

• Sourcing and engaging with new fleets in UK, Europe and Middle East to improve coverage

• Identifying coverage blackspots and communicating them to existing fleets 

• Liaison with the sales and customer success teams of Strategic Partners to drive leads

• Join partnerships team on calls with lead strategic partnerships

• Support marketing with lead generation campaigns to SMB merchants

• Support Finance with billing and invoice matters where required

• Support the Fleets team with delivery service provider matters where required

• Operational support for marketing on EU events and campaigns

• Support with Operational roll out of new markets in Europe and the Middle East, including efforts to on-board suppliers

Location:

Preference will be given to candidates in the UK, Portugal, Ireland, Poland or South Africa. Additional European languages will be well received, although not a pre-requisite.

About Us

• Early stage, well-funded startup backed by the industry's finest institutional investors

• Fully remote culture - work from home (or wherever!)

• Quarterly in-person events to bond with teammates

• Competitive compensation

• Flexible paid time off

• Other great perks, such as a home office stipend

EEOC

At Nash, we believe that diverse teams are the strongest teams. We invite applicants of all genders, races, ethnicities, nationalities, ages, religions, sexual orientations, disability statuses, educational experiences, family situations, and socio-economic backgrounds.