Pre-Registrar

Understands that customers are patients, family, visitors, co-workers, staff in other departments, physicians, students, and all other persons with whom one interacts whether in person, via phone, or in writing/e-mail. Treats all customers with dignity, respect and courtesy at ALL times. Demonstrates respect through behavior, words and dress. Proactively assists customers as needed. Apologizes for delays in service and works to correct the issues. Incorporates respect and awareness of diversity into all our daily practices.

Reviews orders for completeness. Schedules surgery/procedures, PAT appointments and 1st post-op visit with appropriate services. Communicates appointments to patients, physicians and others as required. Maintains department data base as back up. Acts as liaison to facilitate communications between physicians, patient/families, PAT, OR, patient access, patient accounts, payors, and outside customers. Coordinates approval for and scheduling of referrals to other facilities for care not provided at NGH. Keep all parties aware of referral status.