National Service Coordinator

• Minimum starting pay is $17.36/hour but can increase depending on experience and shift
• 401k, Profit Sharing and Full Benefits

• Coordinate roadside assistance through vendor partners by taking phone calls, dispatching service through vendor portals, and monitoring live jobs.
• Set up replacement rentals when clients are in need of alternative transportation.
• Research delays for roadside service, communicate with vendor partners to obtain status of live jobs, and evaluate available options to make decision on how to best assist driver.
• Consult customer decision makers regarding the vehicle repair service process.
• Assisting with relaying repair approvals to repair facilities on behalf of the client
• Providing timely follow up to ensure prompt service for clients
• Maintaining regular communication efforts with third party vendors as well as Fleet drivers
• Identifying and escalating customer service opportunities related to roadside assistance
• Assist drivers with general vehicle service questions or concerns.

Equal Opportunity Employer/Disability/Veterans #LI-REMOTE

• Must have permanent residence in Tucson, AZ
• Minimum two or more years successfully handling difficult conversations
• Minimum two years’ experience with customer and / or vendor support
• Minimum two years of administrative support experience
• Proven success in problem / conflict resolution or negotiation
• Intermediate level or better of proficiency with Microsoft Word, Excel, and Outlook
• Must be willing to accept minimum starting pay range of $17.36/hour
• Must have the ability to meet PC, Internet, and telephone equipment requirements
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

• Have permanent residence with defined working space (home office, spare bedroom, etc.) that is clean, ventilated and quiet
• Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
• High-speed Internet connection with a minimum validated upload and download speed of 3Mb or greater (please validate using a speed test tool such as http://www.speedtest.net/)
• Working web camera for virtual collaboration.

Enterprise reserves the right to verify your PC meets or exceeds the following requirements.

• Takes action to meet goals and objectives
• Follows a business plan
• Accomplishes tasks according to the direction and instructions provided

• Provides excellent service to both internal and external customers
• Meets others’ needs in a timely manner and with a positive attitude
• Places others’ needs above one’s own needs

• Demonstrates a strong attention to detail
• Provides facts and details when conveying information
• Thoroughly reviews information for accuracy and consistency

• Gathers and examines information from multiple sources
• Studies facts and details
• Considers past experiences and history

• Effectively communicates both verbally and in writing
• Clearly communicates messages, thoughts, and ideas to others
• Demonstrates strong presentation skills

• Readily adapts to change
• Moves easily from one task or responsibility to another
• Is able to perform tasks or complete processes in ambiguous situations