Consultant, Loss Control (Sr Living)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Nationwide Insurance is the 8th largest commercial carrier. Our Risk Management Client Services organization has over 100 Risk Management associates and technical staff. Our commercial portfolio of accounts consists of traditional, middle market and national accounts. Business segments include: senior living, human services, contractors, manufacturing, real estate management, service industries, retailers, etc. We are seeking knowledgeable clinicians with experience in the senior living industry.  Responsibilities will include servicing national accounts both virtually and occasionally in person requiring limited travel.  The qualified candidate will reside near a major metropolitan airport.

This position is an integral part of the Senior Living, Human Services and Nonprofit Practice team and will work closely with the Risk Management Sr Consultants, Directors and other subject matter experts. In this role, you will serve as a key resource for the evaluation of professional liability, clinical and abuse exposures for new and prospective business, contributes to the profitability and retention of current senior living business, and provides consulting services to senior living accounts.  You    will also have responsibility for developing resources and solutions for servicing senior living accounts.

Strong relationship, marketing and consulting skills required to interact with underwriting, agents, policyholders, managers, third parties and team members. Strong written and verbal communication skills, ability to operate a personal computer and other business equipment, prioritize work, and meet deadlines. Refer to Loss Control job documentation for additional requirements.

Compensation Grade:  G5

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Job Description Summary

The Loss Control Services team at Nationwide contributes to the overall success of our customers’ businesses operationally and financially; we learn and grow with them. If you thrive in an environment where you can apply your expertise and experience to help business partners succeed, this could be the job for you!

As a Loss Control Consultant, you’ll provide services to a large portfolio of complex accounts in multiple lines of business, influencing profitability, retention and creating a valued customer experience within a collaborative environment. We’ll count on you to determine effective controls, make improvement recommendations and differentiate classes of business. You’ll have the opportunity to make a difference for our customers and company as you build and grow internal and external relationships, while continually growing your skills and expertise.

Job Description

Key Responsibilities:

• Provides services to influence profitability and retention. Creates and recommends service objectives based upon customer goals, risk assessment results and loss analysis.

• Meets with customers to identify hazards and exposures by conducting complex risk assessments to determine the effectiveness of controls and identify technically sound recommendations for risk improvement. Assigns an appropriate line of business rating based on professional judgment and company guidance.

• Researches customer’s operations, industry and technical information to prepare for site surveys, service work, meetings, presentations and projects.

• Applies the highest-level technical expertise to help lead as a subject matter expert for at least one line of business or practice.

• Builds and maintains strong relationships customers and business partners. Functions as an ongoing resource and contact person with a high level of expertise.

• Consults with customers, providing observations, solutions and support to meet business needs. Creates and recommends service objectives based on customer goal assessments and loss analysis. Identifies service opportunities based on loss trends and other data.

• Communicates technical information effectively both verbally and in writing through preparation of technical reports in a state-of-the-art workflow environment.

• Interacts with internal and external customers, leadership, peers and subject matter experts in a collaborative environment to gather and share information that helps our customers succeed.

• Creates, presents and coordinates technical training and publications for internal and external customers.

• Actively participates in career development activities and training.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager or Director. Typically, does not have direct reports.

Typical Skills and Experiences:

Education: Bachelor's degree in safety, science, engineering, fire protection or construction management preferred.

License/Certification/Designation: A minimum of one of the following designations, such as Certified Safety Professional (CSP), Certified Director of Safety (CDS) or Associate of Risk Management (ARM) and others. Associates must acquire all required state certifications.

Experience: Typically, 10 or more years of commercial loss control or related experience preferred.

Knowledge, Abilities and Skills: General knowledge of safety and risk management practices and principles, including regulatory (Occupational Safety and Health Administration [OSHA], Department of Transportation [DOT], etc.) and national consensus standards (NFPA, etc.) preferred. Complete understanding of the commercial insurance business process, the ability to market services and influence others of a course of action. Good verbal and written communication skills to interact with all levels of internal and external contacts. Must possess a desire to learn, grow and develop skills. Ability to prioritize work and time. Ability to operate a personal computer and learn/use applicable systems.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Must be able to climb, stoop, bend, balance on various heights, crawl and lift 50 lbs, use PPE when required and conduct physical site surveys in inclement weather and physical environments. May require relocation. This is a field-based position. May require frequent and overnight travel. Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards. 

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Safety Sensitive: This job has been identified as a Safety Sensitive (SS) position and in accordance with our substance free work place program may be subject to random alcohol and other drug testing.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.