Director, Business Capability Team Management (Platform/Services Leader)

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This position oversees productivity and automation solutions for Nationwide Financial (NF) and is critical to achieving our 2025 multi-million target in savings across all NF businesses. Leveraging IT supported Citizen Development and minimizing traditional technology investment, this role will enable substantial ROI.

The ideal candidate will have experience and confidence in leading strategic, technical, and operational teams, demonstrating the ability to drive substantial impact and growth.

This role is essential for driving innovation, efficiency, and long-term sustainable growth through the management of various high-impact services and teams including:

• Productivity & Digital Workflow Solutions
• Technology and Application Support
• Emerging Technology Solutions
• Business Automation Solutions
• Workflow and Imaging Product Team

Key Responsibilities:

• Leadership: Lead large teams with a strong track record of scaling impact.
• Strategic Direction: Guide the development and execution of strategies to meet business objectives and enhance operational efficiency.
• Innovation: Drive innovation and efficiency across all managed services.

Key Opportunities Ahead:

• Workflow Modernization: Continue advancing workflow modernization strategies to optimize efficiency and create significant cost savings.
• Scalability and Acceleration: Identify creative options to scale services and resources to meet increasing demand and pace.

It is our intention to fill this role in Columbus, Ohio, however, on occasion, applications from internal candidates that are working remotely who bring critical industry skills and relevant experience may be considered.

#LI-AZ1

Compensation Grade: H4

Job Description Summary

Do you want to be a member of a team that aspires to lead business innovation in the insurance and financial services industry? Are you an entrepreneur at heart, able to pivot quickly and be agile in your approach? If you're passionate about fueling growth, driving improvement and solving needs in a way that haven't yet been imagined, then Nationwide's Business Capability Team group may be the place for you!

As a Director, you will lead a creative and passionate team and we'll count on you to develop the team's talent and resources and keep up on the latest product management trends-in and beyond the insurance industry- and apply that knowledge for continuous improvement.

You will also work with the end customer, extended strategy teams, and business partners to provide strategic direction in meeting customer needs. You will be responsible for aligning a given product and journey team around a holistic vision and enabling that teams' work efforts towards a common set of outcomes aligned against the Annual Operating plan(s) and multi-year strategic plan(s). This position requires an in-depth understanding of the specific capability/ journey that is owned and the underlying technologies that need to come together in order to deliver on internal business outcomes and, more importantly, customer related outcomes.

Job Description

Key Responsibilities:   

• Creates high level strategy for products and are responsible for ensuring the team's effort and work is prioritized to execute and advance the business strategy in the most effective manner. Collects and analyzes feedback from end customers, stakeholders to apply to product development and strategic direction for the business line; monitors product usage and impacts.                                                                                                          

• Accountable for the holistic view of multiple products; setting the product vision and strategy and ensuring connection across product teams. Accountable for securing funding needed in support of product outcomes. Represents the product roadmap when interacting with other parts of the organization or product lines, provides coordination of business strategy with other products across the organization.                                                                                                                                   

• Models continuous learning for team by staying current with technology and industry trends; applying outside-in best practices to executing work.                                                                                                                                        

• Monitors effectiveness of the product delivery process. Helps to manage interdependencies and coordination across business units and development teams.                                                                                                                                          

• Defines, monitors and analyzes metrics that inform the success of business product outcomes. Applies data and analytics from each product line overseen toward broader success metrics of the business as a whole.                                                                                                                               

• Manages product staffing strategy to support Business Product Managers, Owners, Analysts, and agile delivery teams to ensure successful delivery of product solutions. 

• Oversees associate management including performance management, salary planning and administration, training and development, workflow and organization planning, day-to-day management, hiring and placement, and disciplinary actions for direct and possibly indirect reports. 

May perform other responsibilities as assigned.   

Reporting Relationships: Reports to AVP. 

Typical Skills and Experiences:   

Education: Bachelors degree in business, IT or related field with advanced degree preferred. 

Experience: Typically, 10 or more years in product management, including building and leading high performing teams. Product, operations, business or software engineering background is preferred. 

Knowledge, Abilities and Skills: Proven knowledge of end-to-end agile practices and product management practices. Strong entrepreneurial mindset.  Data visualization through effective story-telling.  Proven ability to lead large teams of associates focused on agile delivery of solutions and experiences. Demonstrated ability to retain and acquire talent and assess and develop the skills required for successful execution in a product management organization. Strategic problem solver with the ability to tackle key resource and capacity issues, while setting the vision for a successful product management practice.  Insurance/financial services industry knowledge. Expertise in skills assessments, talent and acquisition practices needed. Command of both verbal and written communication and presentation abilities. Able to present and interact with all levels of management. 

Other criteria, including leadership skills, competencies and experiences may take precedence.  

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner. 

Values: Regularly and consistently demonstrates the Nationwide Values. 

Job Conditions:   

Overtime Eligibility: Not eligible (Exempt) 

Working Conditions: Normal office environment. 

  

ADA: The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.   

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.