Application Support

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United States and as such all normal working days must be carried out in the United States.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements of the role. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department and the business.

Purpose of role

This role exists within US Production Service Management team to provide production support for various front office applications including technical analysis and associated solutions to ensure production stability for the business as per agreed Service Level Expectations (SLE) or requirements.

What does the role do:

• Responsible for supporting in-house trading applications and flows to external ECNs to cover trade life-cycle, trade capture, intraday risk management and PnL.
• Knowledge in modernization technologies, such as data analytics and blockchain technology. A strong understanding of these technologies and their practical applications in enhancing business processes and innovation is highly desirable.
• Proficiency in Python programming and its various libraries, with the ability to develop efficient and scalable solutions. Familiarity and capability in using python for tasks related to data analysis, scripting, software development, or automation are highly valued.
• Provide front line technical support to front office business users to resolve issues with trading applications and any business-related information quality.
• Provide support during core market hours as part of team Rota covering early/late starts with potential for weekend support on rotational basis.
• Acting as a representative of the user community and work with the development team to prioritize BAU support issues requiring a fix or enhancement for future releases.

Role Requirements:

• Strong interpersonal skills.
• Outstanding teamwork and communication skills.
• Keen interest in developing technical and domain knowledge.
• Strong presentation and interpersonal skills and ability to work as part of a team.
• Desire and ability to work in an entrepreneurial environment within the structure of a large global bank.
• Willingness to learn and motivated attitude.

Qualification: Bachelor’s Degree in Computer Science or related field

The expected base annual salary range for this position is $68,000 - $90,000 at the start of employment. This is not a guarantee of compensation. The exact compensation is determined on an individualized basis and may vary based on skills, experience, training licensure, certifications and location. In addition to base salary, our total rewards package also includes eligibility for an annual discretionary bonus; medical, dental, and vision plans; life and disability insurance; employee wellness programs; retirement and savings plans with potential employer contributions; generous paid time off policy, parental leave and tuition reimbursement.

It is the policy of NatWest Markets Securities Inc. and its parent, affiliates and/or subsidiaries to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, sex, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws. Equal Opportunity Employer -Disabled/Veteran – review "EEO Is The Law", “EEO is the law- Supplement” & “Pay Transparency Provision” posters here.