Asst Mgr Ops Planning& Attr Show Quality

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. 

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career! 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Reports to the Senior Manager of Operational Planning and Attractions Show Quality. Partners with Universal Creative, Operational Excellence, Attraction Operations, and all park operating groups during the design, construction, and opening process of new attractions, facilities, and area development projects throughout the park. In addition, works to implement ongoing, post-handover/post-opening quality initiatives such as Attractions Show Quality and Park Standards.

Essential Functions:

• Overall Operational Design, Projects/Attractions
  • Review of Operational Design for new Projects/Attractions, including, but not limited to:
    • Working with Creative on Operational design elements.
    • Working with Creative and Operating groups on construction impacts.
    • Working with Creative and Operating groups on applicable budgeting items, such as FF&E and commissioning labor support.
    • Working with Creative and Operating groups on creation and maintenance of punch-lists and project close-outs.
• Transitional Leadership
  • Assist with Onboarding of New Venue Management.
  • Partner with New Venue Management in Development, Commissioning, and Opening of New Venues.
  • Work with New Venue Management to Ensure Smooth Transition of Ownership.
  • Work with New Venue Management to Ensure Addressing and Closure of Immediate Post-Opening Issues.
• Attractions Show Quality Oversight, Including:
  • Run weekly venue spot checks and monthly attraction deep dives on behalf of Operations.
  • Work on continued development and roll-out of ASQ program for existing venues and new venues.
  • Manage data tracking of ASQ checklists, including high priority failures and follow-up with Tech and Creative teams.
• Universal Atlas
  • Continued roll-out and growth of Universal Atlas – Operations 360 degree tour program, including documentation of new venues and shoulder events.
• Operational Excellence Partnership
  • Partner with Operational Excellence on cross-over initiatives, such as GPI walks, Neighborhoods, and overall park quality initiatives.
  • Drive the continued development of Park Standards website.

• Minimum 2 years related experience in theme park or hospitality industry.
• Must be able to work 8 AM to 5 PM Monday through Friday.
• Willingness to work overtime and/or on weekends with short notice.

Desired Characteristics:

• Ability to achieve results through the flawless execution of strategies and objectives.
• Excellent skills while working under tight and fast track deadlines.
• Excellent verbal and written communication, interpersonal, organizational and multi-tasking skills.
• Ability to effectively communicate across all lines of business, and with all levels of management.
• Strong organizational, planning, delegation skills.
• Ability to work with “blue-sky” concepts.
• Ability to deal well with ambiguity and constant change.
• A strong passion for delivering the highest quality of service.
• Experience in projects with hospitality/entertainment/theme parks; or equivalent combination of education and experience preferred, but not required.
• Thorough knowledge of MS Excel, Word and PowerPoint, as well as a willingness to find and learn new software packages in support of initiatives such as Universal Atlas.

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $65,000 - $75,000

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Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

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