Director, Account Management

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

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NBCUniversal Global Advertising & Partnerships is seeking a Director of Account Management a pivotal leadership role responsible for overseeing the Account Management function and growth within our organization. The ideal candidate will have robust experience partnering with agency holding companies across programmatic, streaming and linear executions. As a strategic thinker with a customer-centric mindset and focus on supporting business growth, this role will be crucial in maintaining and expanding the Account Management organization. This leader will oversee a team of account managers, collaborate with cross-functional teams, and champion client satisfaction and retention efforts. They will possess strong leadership skills with the ability to inspire, motivate, and develop a high-performing team.

Key Responsibilities

Leadership and Team Management:

• Responsible for leading a team goal and focused on driving incremental revenue, upselling & client retention.
• Provide ongoing support, guidance, and performance feedback to Account Managers, ensuring alignment with business goals while supporting potential career aspirations.
• Oversee the onboarding and training processes to ensure team members integrate smoothly and are set up for success. Routinely survey to understand or anticipates the training and development needs of the team.
• Excellence in relationship building and communication skills, with the ability to engage with internal and external senior-level executives.
• Demonstrated ability to work collaboratively with cross-functional teams and all levels of management.

Client Relationship Management:

• Serve as an escalation contact for key clients, building and maintaining strong, long-term relationships.
• Drive continuous improvement initiatives to enhance service delivery and operational efficiency, furthering premium service standards to our clients.
• Implement performance and reporting deliverables to monitor and improve campaign performance.
• Possess expert understanding of linear and digital media management, digital and streaming campaign diagnostics, and optimization within a biddable auction advertising environment.

Operational Excellence and Automation Strategy:

• Drive continuous improvement initiatives to enhance service delivery and operational efficiency for the betterment of the ad revenue and clients.
• Oversee the operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards.
• Proven ability to analyze large datasets, identify opportunities, and drive strategic action.
• Demonstrated ability to work collaboratively with cross-functional teams and all levels of management.

Basic Requirements:

• 8+ years of proven client service management experience
• Bachelor's Degree or Equivalent Experience in Marketing, Advertising, Business, or a related field
• Must have unrestricted work authorization to work in the United States
• Willingness to travel and work overtime, and on weekends with short notice
• Interested candidates must submit a resume/CV through nbcunicareers.com to be considered 

Desired Characteristics:

• Strong leadership and mentoring skills with prior people management experience
• Resourceful self-starter; ability to work independently and adapt to change
• Deadline-driven and process-oriented personality
• Comfortable working in the fast-paced, dynamic and growing business  
• Strong analytical reasoning and problem-solving skills  

Additional Requirements:

• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $160,000 - $200,000 base + sales incentive commission and long-term incentive eligible

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].