Manager Retail Warehouse

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career! 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

The Retail Warehouse & Distribution Manager plays an integral role in ensuring all Retail merchandise flows efficiently and accurately from the Warehouse to each Retail venue on-time and ready for our guests. The Retail Warehouse & Distribution Manager is responsible for overseeing all aspects of warehouse operations, ensuring efficient and effective management of shipping, receiving, storage, transfers, and space maximization. This role includes budget management, staff training, scheduling, discipline, and supervision to maintain productivity and accuracy.

• Oversee daily warehouse operations, ensure compliance with company policies and procedures.
• Adhere to all local, state, and federal regulations concerning food quality, safety, labor, and employment. Maintain compliance with Union guidelines and Company policies and procedures.
• Manage inventory levels between warehouses and units through regular physical counts and reconciliation with Warehouse Management Systems and support systems.
• Support the storage, distribution, and stocking processes for all retail units and Carnival Games.
• Assist in budget preparation, manage labor expenses, and analyze variances to support financial objectives.
• Promote safety culture through communication, training, audits, and partnership with the Environmental Health and Safety team. Ensure thorough and timely investigation of all accidents and safety concerns.
• Secure warehouse operations and merchandise by enforcing loss prevention protocols and procedures to maintain inventory accuracy and exceed shrink goals.
• Inspect and maintain equipment, communicate repair needs, and requisition replacements.
• Build and maintain a cohesive team by demonstrating strong organizational, planning, delegation, and coaching abilities. Collaborate with the Human Resources Manager to ensure ongoing training and development opportunities for all warehouse team members.
• Administer performance evaluations, address disciplinary issues, resolve employee relations concerns, and lead individual and team meetings.
• Drive staff development through effective training, mentoring, and coaching.
• Regularly review and analyze warehouse performance data, identify areas for improvement, and collaborate with the management team to resolve issues and capitalize on opportunities.
• Maintain consistent communication with Retail Management, Orlando partners and various departments at Universal Studios Hollywood.
• Generate and analyze regular reports and statistics on a daily, weekly, and monthly basis to track warehouse and distribution performance.
•  Manage the scheduling and coordination of store and guest shipments, ensuring timely and accurate delivery of goods.
• Stay updated with industry trends and best practices through training and educational workshops.

Basic Requirements:

• Minimum of 3 years of managerial experience in warehouse management.
• Proficiency in Warehouse Management Systems (WMS), JDA, and Microsoft Office Suite.
• Excellent organizational and multitasking skills.
• Effective communicator with the ability to liaise with vendors, employees, and management at all levels.
• Driven, self-motivated, and capable of making quick, rational decisions
• Demonstrated skills in organization, planning, delegation, mentoring, and coaching, with a focus on team development and performance enhancement.
• Flexibility to work rotating schedules, including holidays, weekends, and nights, as required.
• Solid grasp of pick, pack, and ship processes, inventory management, and associated documentation.

Desired Characteristics:

• A college degree in warehousing, logistics, supply chain management, or related fields is a plus but not required.
• Certification and knowledge of forklift operation, driver safety, and general maintenance.

Additional Requirements:

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $: $75,000 - $95,000 + Bonus eligible

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].