Operations Supervisor

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Technical Operations is a technical organization within NBCUniversal providing technical and operational services across the complete NBCUniversal content management, fulfillment and distribution ecosystem. We ensure that each of our networks, shows and films are reliably delivered to every screen around the world 24/7/365. We manage a best-in-class operation, leading the industry with our scalable, reliable, geo-diverse operation. 

Technical Operations’ team in Centennial, CO manages playout and monitoring for NBCUniversal’s broadcast Networks and Owned Television Stations, originates and monitors TV Everywhere streams for a diverse portfolio of cable and broadcast properties, and provides comprehensive disaster recovery services for all NBCU cable networks. The Operations Supervisors for Network Operations are true subject matter experts in this dynamic broadcast environment. Operations Supervisors drive 99.999% on-air reliability for all channel streams and work as a team using their leadership and skill under pressure to get compelling content to your screens. 

Job Duties

• Manage daily operations and drive reliability within the Network Operations Center, supporting 40+ streams of the owned and operated stations, in a fast-paced, multichannel on-air operations environment and maintain 99.999% on-air availability and reliability for all network origination
• Lead and support on-going training for a team of Master Control Operators; provide clear direction and guidance for the execution of all master control functions including commercial integration, manipulations and edits to the on-air playlists, and live-event execution
• Create new SOPs and operational guidelines and train others in these SOPs, issue resolution, and recovery as needed
• Researching and Documenting on-air or potential on-air discrepancies- providing detailed write-ups of occurrences resulting in potential outages
• Facilitate day-of-air changes across multiple departments including Sales, Traffic, Programming, Promotions, and News Operations
• Deliver exceptional customer service to local (owned and operated) station partners with an unwavering desire to fulfill customers’ needs
• Develop a deep knowledge of the operation’s technical architecture and on-air systems
• Resolve issues quickly and effectively to prevent on-air discrepancies- De-escalating issues cross functionally (production, local station teams, traffic, engineers, etc.) in real-time.
• Manage the end-to-end execution of all live events (Today Show, Saturday Night Live, NFL, Olympics, Debates) including preparation, in-event execution, and off-air adjustments
• Actively participate in the operation’s change control procedures by approving and maintaining awareness of all on-air maintenances and by managing critical components of maintenance operating procedures.
• Perform live event transmission tasks including booking feeds and faxing in incoming signals

• BA/BS in a related field or equivalent work experience
• 2+ years of experience in a broadcast operations environment

Preferred Qualifications:

• 3+ years in a leadership role in a fast-paced environment requiring troubleshooting and processing skills, plus an ability to effectively lead, prioritize and adapt to changing scenarios
• Thorough understanding of television production, broadcast operations, and/or news/sports/entertainment technical production requirements
• Technological curiosity and an improvement-oriented approach
• Unwavering composure in high-pressure situations
• A track record of meeting or exceeding performance expectations
• Fluency in Spanish
• Acute attention to detail
• Excellent interpersonal communication skills

Additional Requirements:

• Must be willing to work in Centennial, CO- This position is fully on-site
• Must be willing and available to work flexible hours, including overnight shifts, weekends, and holidays in order to meet the needs of a 24x7 operation (The anticipated schedule for this position 9:00 pm-7:00 am MT, 4x a week- subject to change based on business need)

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $70,000 - $75,000

We are accepting applications for this position on an ongoing basis.

NBCUniversal's policy is to provide equal employment opportunities to all applicants
and employees without regard to race, color, religion, creed, gender, gender identity
or expression, age, national origin or ancestry, citizenship, disability, sexual
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