Operations Supervisor - job 1 of 2

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Technical Operations is an organization within NBCUniversal providing technical and operational services across the complete NBCUniversal content management, fulfillment and distribution ecosystem. We ensure that each of our networks, shows and films are reliably delivered to every screen around the world 24/7/365. We manage a best-in-class operation, leading the industry with our scalable, reliable, geo-diverse operation. The Technical Operations’ team in Englewood Cliffs, NJ manages playout and monitoring for NBCUniversal’s Domestic Cable Sports, News, Entertainment and International channels. We also provide a full hot/hot disaster recovery for the NBC and Telemundo Broadcast networks. The Operations Supervisors are true subject matter experts in a dynamic broadcast environment. Operations Supervisors drive 99.999% on-air reliability for all channels and work as a team to get compelling content to viewing platforms across the world.

Job Duties

• Supervise a shift of on-air cable operations for ~35 networks (including 80 distribution channels) and Peacock streaming events.
• Monitor and maintain satellite, fiber, and terrestrial distribution streams
• Ensure the reliability of on-air schedules in a fast-paced environment, and work to maintain 99.999% on-air availability and reliability for all channels
• Manage daily maintenance events in the NOC
• Ensure proper scheduling and supervise a shift of technical operators in live and taped events across Sports, News, Entertainment and International channels
• Facilitate day-of-air issue resolution between all NBCU departments (including Sales Ops, Engineering, Programming, On-Air Scheduling and Promotions)
• Act as the point of contact to brand leaders to coordinate daily schedules and broadcast execution
• Lead operational triaging and documentation for issues affecting the on-air operation
• Develop and distribute detailed scheduling plans and transmission information for live events
• Maintain and assist in the creation of new SOPs and Guidelines
• Perform live event transmission tasks including satellite tunings, fax-through and fiber bookings
• Lead the execution of live events on all Sports, News, Entertainment and International networks such as Olympics, E! Red Carpets, WWE Raw, MLB, NBA, NHL, Golf, Watch What Happens Live, and Premiere League soccer
• Manage the execution and decision-making for all live events, including in-event issue resolution and off-air adjustments, including, but not limited to schedule slides, join in progress and leave in progress.
• Serve as decision-maker for the execution of all contingency situations for live events
• Serve as the point of contact for same-day Record/Turnarounds process to ensure reliable records and playbacks
• Support NBC Broadcast Network and Telemundo’s 24x7 disaster recovery operation
• Assist with project management related to operational improvements
• Continue to exceed expectations in on-air reliability and customer service for all NOC clientele

• BA/BS in related field
• 2+ yrs experience related field

Preferred Qualifications:

• 3+ years in a leadership role in a fast-paced environment requiring troubleshooting and processing skills, plus an ability to effectively lead, prioritize and adapt to changing scenarios
• Thorough understanding of television production, broadcast operations, and/or news/sports/entertainment technical production requirements
• Technological curiosity and an improvement-oriented approach
• Unwavering composure in high-pressure situations
• A track record of meeting or exceeding performance expectations
• Fluency in Spanish a plus
• Acute attention to detail
• Excellent interpersonal communication skills

Additional Requirements:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
• Must be willing to work in Englewood Cliffs, NJ.
• Must be willing and available to work flexible hours, including overnight shifts, weekends, and holidays in order to meet the needs of a 24x7 operation (Anticipated Schedule, subject to change based on business needs, Thursday-Sunday 6pm-3am ET)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 

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