Job details

Sales Service Representative

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Support stations/regions efforts to drive revenue and deliver customer service both internally and with clients
Execute broadcast and digital order entry
Perform order maintenance throughout campaign flight
Send preempt reports to station/regions account managers
Communicate and confirm all order changes or makegoods to buying agency
Regularly check coding on TP/high-profile events for accuracy
Send Pre and Post logs to clients as requested
Assist traffic with locating instructions and other campaign materials
Assist to creating and managing advertiser/agency codes
Post flight invoice maintenance, adjustments, edits as necessary
Coordinate with agency and station/regions account managers to resolve any billing discrepancies
Work closely with various levels of management and staff within marketing, sales, programming, and finance departments at stations

Qualifications

At least 1 year of experience in sales support or sales operations with working knowledge in broadcast traffic and sales order systems
Bachelors degree, or equivalent work experience
Bilingual-English/Spanish preferred
Must have unrestricted work authorization to work in the United States
Interested candidate must submit resume/CV through www.nbcunicareers.com to be considered
Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence.

Desired Characteristics

Knowledge of Wide Orbit Traffic, Wide Orbit Sales, WO Connect
Knowledge of basic Microsoft Applications: Excel, Word, PowerPoint, and Outlook
Strong verbal & written communication skills
High level organizational skills - must possess the ability to manage multiple priorities with confidence and balance
Strong interpersonal skills/team oriented with a positive attitude
Creative thinker with a strategic and business-oriented mindset towards problem solving
Ability to work in a fast paced, high-pressure environment

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $50,000-57,000.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].

For LA County and City Residents Only: NBCUniversal will consider for employment
qualified applicants with criminal histories, or arrest or conviction records, in a manner
consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance
Initiative For Hiring Ordinance, the Los Angeles' County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

NBCUniversal Glassdoor Company Review

4.0

NBCUniversal DE&I Review

No rating

CEO of NBCUniversal

Jeff Shell

Approve of CEO

Average salary estimate

$53500 / YEARLY (est.)

min

max

$50000K

$57000K

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What You Should Know About Sales Service Representative, NBCUniversal

As a Sales Service Representative at NBCUniversal, you'll step into a vibrant role that fuels customer satisfaction while driving revenue for one of the world's leading entertainment companies. This remote position allows you to engage with clients and support station efforts, utilizing your sales support or operations experience to execute broadcast and digital order entry seamlessly. You'll play a crucial part in maintaining order accuracy throughout campaign flights, communicating changes to buying agencies, and assisting with invoice adjustments. If you're bilingual in English and Spanish, your skills will shine even brighter, enhancing communication with a diverse customer base. You'll collaborate with management and staff across marketing, sales, programming, and finance departments, making strong organizational capabilities essential for juggling multiple priorities. NBCUniversal fosters a culture of inclusivity and innovation, allowing you to express your authentic self while contributing to a team of creative thinkers. Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, along with other perks to support your professional journey. Join NBCUniversal and be part of a mission that educates, entertains, and empowers through captivating content and experiences. If you're ready to make an impact from the comfort of your own home, we want to hear from you!

Frequently Asked Questions (FAQs) for Sales Service Representative Role at NBCUniversal

What does a Sales Service Representative do at NBCUniversal?

As a Sales Service Representative at NBCUniversal, you will support the company's sales efforts by managing client orders, maintaining campaign accuracy, and resolving billing discrepancies. This role focuses on providing exceptional customer service, communicating effectively with buying agencies and clients, and has a significant impact on revenue generation.