Quality Assurance Officer (External Quality Assurance)

Overview

Contract: x1 Fixed term- 12 months, x1 Permanent

Location: Hybrid / Quorum Business Park, Newcastle upon Tyne 

This is a hybrid working role, so you’ll need to be able to work from our Head Office once a week

Hours per week: 37

Salary: Up to £28,684, depending on experience

About the role

We’re excited to be looking for a QA Officer (External Quality Assurance) to join our External Quality Assurance team who are responsible for ensuring that internal assessments are delivered in line with our policies and reliable results are issued upholding high standards of compliance with regulatory requirements. 

How you’ll make an impact: 

• Accountable for resolving queries/complaints, providing recommendations to address any identified issues or improve processes, and providing root cause analysis on customer issues when required 
• Accountable for completion of own workload through accurate, efficient delivery of QA processes to ensure delivery of exceptional customer service along with meeting internal and external timescales 
• Developing and maintaining effective working relationships through delivering technical support, providing advice and guidance to key stakeholders in relation to Quality Assurance process to support the development of new products and deliver service excellence both within NCFE and externally  
• Responsible for efficient delivery of external quality assurance activity including recruitment, training and performance management of flexible EQAs and Moderators

We’d love to hear from you if you offer the following:

• Knowledge or experience of project or resource management in a regulated environment, driven around process and procedures.
• Confidence communicating with stakeholders and customers of various levels
• Strong planning and organising skills
• Competent in presenting findings (report writing, group discussions)

Feeling inspired? Read the full Job Description to find out more.

What will we offer you in return? 

Below are just some of the fantastic benefits we’ll offer you to support you both professionally and personally. You can also visit our Benefits page which covers financial, physical and mental health support, time off and your development.  

• Annual leave starting at 25 days and increasing up to 30 days with length of service 

• 8 bank holidays and an additional 3 days off during the Christmas closure 

• YOU celebration day to celebrate your birthday or another life event  

• YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing 

• Learning and Wellbeing fund of up to £200 per year 

• £400 towards any NCFE accredited qualifications per year  

• Up to 20 Volunteering hours per year 

• Flexible working culture with a hybrid working approach  

• Early finish on a Friday at 4:30pm to start your weekend early  

• Health cash plan through Westfield to claim towards health costs such as dental and optical  

• Tech and Home scheme with savings at Currys and IKEA  

• Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling  

• Pension of up to 9% employer contribution when you contribute 3%   

• Death in service payment worth 4 x your salary  

In addition to our benefits package, Our Colleague Experience Charter sets out the unique experience you can expect when working at NCFE, to enable a thriving, engaged culture. You can find out more about our Colleague Experience Charter and working life at NCFE. 

Shape real change with an NCFE career 

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.   

Want to know more? Take a look at our website https://www.ncfe.org.uk/  

How to apply  

Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.

Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position.

Closing Date: Friday 21 April 2025

Interview Date: Wednesday 30 April 2025

Equality, Diversity and Inclusion (EDI) statement  

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve. 

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.