Job details

Chargeback Analyst

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Chargeback Analyst

Location: Frisco, TX

Position Overview:

The Chargeback Analysts I is responsible for handling incoming chargebacks, reviewing documentation, performing research, entering representments, and handling pre-arbitration cases on behalf of our clients for multiple networks on the issuer and acquirer side for US and Canada.

PRINCIPAL RESPONSIBILITIES:

Review daily incoming documentation in response to chargeback notifications
Review incoming journals and validate if the documentation supports filing a representment with the networks
Review transaction to determine the appropriate network routing of the transaction and then ensure network representment rules are met before submitting to the network for credit.
Perform any necessary research and look up specific transaction details that need to be included with the representment case
Process representments daily and within network timeframes
Research and process pre-arbitrations within network timeframes
Process Debit and Credit Adjustments to Cardholders as requested by terminal owners due to terminal out of balances, reversals, and also to resolve daily match and kill Settlement variances.
Keep up to date on industry information, system changes, network rules and compliance issues.
Respond to requests and maintain open communications between team, account managers and external customers.
Archive documentation in the network Chargeback folder daily to ensure the data and documentation is available for internal use
Assist other team members and perform other tasks within the department as required by management

SKILLS AND ABILITIES REQUIRED:

1-2 years of experience in chargeback processing preferred
Knowledge of Visa, MasterCard, ACCEL, AFFN, CU24, Shazam, NYCE, Fiserv and Pulse networks chargeback rules and regulations
Excellent attention to detail and organizational skills
Ability to meet deadlines
Strong written and oral communication skills
Proficient in MS Word and MS Excel
Ability to work in an environment with daily changes
Ability to be self-motivated and quickly learn new procedures.
Excellent problem-solving skills
Must be able to work well with others, specifically with a team
Ability to work overtime, holidays and weekends as required

Systems Involved:

Pulse PIX2 System
Shazam Access
Visa VROL System
MasterCard Single Transaction Manager and MasterCom
Fiserv’s Client Workstation
CU24 – Data Navigator
NYCE Info Manager
CDS Exception Manager
CDS Webtools
CDS Intranet

#LI-KG1 #LI-HYBRID

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k

EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

NCR Glassdoor Company Review

3.5

NCR DE&I Review

No rating

CEO of NCR

Michael Hayford

Approve of CEO

Average salary estimate

$50857 / ANNUAL (est.)

min

max

$41K

$62K

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