Job details

Client Success Manager

The Client Success Manager at Negativ is responsible for overseeing project planning, client relationship management, and team coordination to ensure successful project delivery and long-term client satisfaction. This role involves managing resources, maintaining quality control, and effectively communicating project status to all stakeholders.

Key Responsibilities:

Project Planning & Strategy:

Develop detailed project plans, including scope, timeline, and budget.
Define milestones, deliverables, and key performance indicators (KPIs) for each project.
Identify potential risks and create mitigation strategies to meet project objectives.

Client Management:

Serve as the primary point of contact for clients, ensuring their needs and expectations are met.
Conduct regular client meetings to provide updates, gather feedback, and align project goals.
Manage and foster strong client relationships, ensuring satisfaction and long-term partnerships.

Team Coordination & Leadership:

Lead cross-functional teams, including designers, developers, marketers, and other stakeholders.
Assign tasks, set priorities, and ensure roles and responsibilities are clearly communicated.
Provide guidance, support, and motivation to the team, promoting a collaborative environment.

Resource Management:

Allocate resources efficiently to meet project deadlines and quality standards.
Monitor resource usage and adjust as necessary to optimize team performance.
Ensure all project tools and resources are available and properly utilized.

Quality Assurance & Control:

Set and maintain high-quality standards for all deliverables.
Conduct regular reviews to ensure outputs meet client expectations and industry benchmarks.
Implement feedback processes for continuous improvement.

Communication & Reporting:

Maintain clear communication with stakeholders, providing regular project updates and reports.
Present project statuses, challenges, and successes to both clients and internal teams.
Document all project-related activities and changes for transparency and future reference.

Risk Management & Problem Solving:

Identify project risks early and develop mitigation strategies.
Resolve any issues or obstacles that arise during the project lifecycle.
Implement contingency plans to handle unforeseen challenges and maintain project momentum.

3+ years of experience in client success, project management, or account management roles, preferably in a creative or design environment.

Proven track record of managing complex, cross-functional projects and client relationships.
Strong understanding of project management methodologies (e.g., Agile, Scrum) and experience using project management tools (e.g., Asana, Trello, Monday).
Excellent leadership, communication, and interpersonal skills to manage teams and collaborate with clients.
Demonstrated ability to manage multiple projects, prioritize effectively, and meet tight deadlines.
Experience in risk management and problem-solving within project lifecycles.
Knowledge of branding and design processes, with experience working alongside creative teams.
Familiarity with quality control processes and ensuring deliverables meet client expectations.
Strong analytical and problem-solving skills with a results-driven approach.

At Negativ, while we don’t yet offer traditional health benefits, we’re committed to providing a work environment that supports your personal well-being, work-life balance, and professional growth through other meaningful perks.

Flexible Work Environment: We offer a fully remote or hybrid work option, allowing you to work from home (WFH) or wherever you feel most productive. We prioritize results over office time.
Generous Paid Time Off (PTO): We believe in the importance of rest and personal time. Our generous PTO policy ensures you can take the time you need to recharge and enjoy life outside of work.
Professional Development: We support your continuous growth with access to learning opportunities, workshops, and industry events to enhance your skills and career trajectory.
Creative Freedom: At Negativ, your voice matters. We value creative autonomy and encourage you to bring fresh, innovative ideas to the table.
Collaborative Culture: Join a talented and driven team where cross-functional collaboration is key. You’ll be working alongside designers, developers, and strategists who thrive in a dynamic, creative environment.
Work-Life Balance: We understand the importance of balancing work with personal commitments. With flexible hours and a supportive team, you can manage both effectively.