Customer Service Agent

At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. 

Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as British Seniors and Smart Insurance.

We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the UK, USA, Canada, Ireland, and Australia.

We are looking for an experienced and passionate Customer Service Agent with excellent verbal communication skills and experience in handling both inbound and outbound calls. Full training is given from day 1 along with ongoing support through your Neilson Journey.

What you’ll do every day as a Customer Service Agent:

• Managing customer enquiries and requests effectively and efficiently
• Managing the delivery of customer correspondence within agreed company frameworks, timescales and deadlines
• Effectively empathising with customers and handling objections and queries confidently to allay any concerns.
• Maintaining accurate client records and complying with regulatory requirements on all matters
• Adhering to processes and procedures all service-related matters and escalating upwards as appropriate
• Contribute towards projects designed to improve the service offered by the business
• Handling the administration of organisational claims process

Who we want....

• You will have previous phone based Customer Service experience (minimum 1 year)
• Strong communication and great listening skills
• Great attention to detail, those little details do really matter
• Have a positive attitude and willingness to learn
• Strong link to our values Customer Focused, Results Driven, Team Spirited!

What’s in it for you?

• A competitive starting salary of £27,500 with the ability to increase to £30,000 after successful completion of probation
• Exceptional training – giving you all the tools to succeed throughout your NFS career!
• Option of hybrid working (dependent on results and length of service)
• Just 2 min walk away from Windsor and Eton central station and just 7 mins walk from Windsor and Eton riverside.
• Amazing bunch of people that genuinely want to support you and celebrate your wins!
• We work hard but we know how to have fun too; we have regular theme days and charity events for all to enjoy.
• Fancy a morning brew? We have that covered! Tea, coffee and milk provided!
• Life Assurance from day 1 so you are protected too
• Employee Assistance Programme to help and support with life stuff!
• We have plenty of local discounts for coffee outlets, restaurants, cinemas and gyms and more
• Free fruit, Flu Vaccinations, Cycle to work scheme, Eye Test/Glasses Vouchers, looking after your wellbeing!
• Enhanced Maternity and Paternity pay
• Pension & 23 days holiday plus bank holidays

INDHP