Technical Suppport Engineer

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

We are looking for a Technical Support Engineer to join our Engineering team!

Respinsibilities:

• Provide technical support to the AppSupport team.
• Participate in solving issues related to services within the area of responsibility.
• Create prototypes of new services.
• Improve monitoring and logging systems.
• Collaborate with DevOps, administrators, SRE, and developers in the interest of the AppSupport team.
• Prepare documentation and participate in the team's daily operations.

Soft requirements:

• Initiative, proactive approach, critical thinking.
• Ability to express thoughts clearly and concisely, both verbally and in writing.
• Ability to see tasks through to completion, working on them in their entirety.
• Analytical thinking, troubleshooting skills, flexibility and adaptability.
• Ability to manage tasks independently, stress resilience.
• Ability to work in a team environment, actively share knowledge, and assist colleagues.
• Passion to automate work processes.

Technical requirements:

• 1-3 years experience as Technical Support Engineer.
• Advanced Linux user (knowledge of basic commands).
• Experience with Git, CI/CD tools (GitLab, Jenkins), Docker
• Understanding of networking principles and protocols
• Ability to write readable scripts in Bash, Python
• Understanding of information security principles and database principles
• Experience with automation tools (Ansible, Terraform)
• Experience with monitoring tools (Prometheus, Zabbix, Victoria Metrics, Grafana)
• Experience with logging tools (ELK/OpenSearch, Logstash+Loki stack)
• Understanding the importance of metrics, logs, alerts
• Understanding of orchestrators (Kubernetes, Rancher)
• Understanding of reliability principles, incident management, IaaC, GitOps, human factors, SL*, the importance of separating configuration from code, the necessity of testing changes, and more.

• Enjoy 5 paid health days per year for those unforeseen sick days or medical appointments.
• Recharge your batteries with 25 paid calendar vacation days annually to explore, relax, and rejuvenate.
• Rest easy with comprehensive medical insurance coverage for employees.
• Stay active and healthy with a monthly sports allowance of $30 net to support your fitness goals.
• Enhance your language skills with English lessons facilitated by our two experienced tutors.
• Stay ahead in your field with access to conferences and professional literature to fuel your growth.
• Boost your energy and morale with complimentary snacks available in the office.
• Foster camaraderie and celebrate achievements through engaging in corporate events throughout the year.

Why Neo Group?

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further:

For more details about life and careers at Neo Group, visit our CAREERS SITE, follow us on INSTAGRAM, and engage with us on LINKEDIN.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

Commitment to Diversity:

At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply. If you are passionate about contributing to a diverse workplace, we would love to hear from you.