Application Support Agent (ServiceNow)

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Are you ready to discover the role of a Senior Application Support Agent in Netcompany-Intrasoft?

As a Senior Application Support Agent, you’ll join our talented team of agile consultants, contributing to large-scale transformation projects that positively impact the lives of millions of EU citizens.

As a Senior Application Support Agent you will:

• Deliver high-quality technical support for complex enterprise applications
• Analyze and resolve critical issues through advanced troubleshooting techniques
• Manage and prioritize support tickets using ITIL best practices
• Collaborate with cross-functional teams to implement system improvements and upgrades
• Develop and maintain documentation for application support processes and procedures
• Monitor system performance and proactively identify potential issues
• Contribute to continuous improvement initiatives within the support team

What would make you a fit for the role:

• Experience with Application Support for at least 2 years
• Fluency with English and French (C1+)
• ServiceNow System Administrator certification or minimum 6 months of experience
• ITIL certified or proven experience with ITIL processes
• Experience with User/Group Administrator
• ServiceDesk & Level 1 Support

It would also be a plus if you match some of the following:

• Experience with Web services (Xml/Soap/Rest)
• Basic knowledge of Java scripting (for light customization purpose)
• Experience in the context of the IT support

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment
• A competitive compensation & benefits package
• Hybrid working model
• Hospitalization plan
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

#LI-VT1 #LI-Hybrid

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.