Billing Specialist

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. 

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2024, 2023, and 2022 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. 

Other recent awards include: 

• Two-time winner (2024, 2023) National Top Workplaces 

• Two-time winner (2024, 2023) Top Workplace innovation 

• Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune 

• Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine 

• Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility 

• Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 

• 2024 Cultural Excellence 

• 2024 Technology Industry  

• 2023 Top Workplace Leadership 

• 2023 Top Workplace Purpose & Values 

• 2022 Top Workplace Employee Appreciation and Employee Well Being 

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! 

Your opportunity for impact:

NetDocuments is seeking a highly skilled and detail-oriented SaaS Billing Analyst to join our dynamic team. As a SaaS Billing Analyst, you will be responsible for ensuring accurate and efficient billing for our SaaS products, leveraging your technical proficiency in both NetSuite and Salesforce platforms. You will collaborate with various stakeholders, including the finance team, sales team, and customer success team, to ensure timely and accurate invoicing, resolve billing discrepancies, and contribute to revenue optimization strategies. 

What your contributions will be:

• Generate and send accurate, timely customer invoices based on contractual agreements and billing schedules using NetSuite. 
• Perform billing adjustments, such as prorations, cancellations, and upgrades/downgrades, as necessary using NetSuite and Salesforce ensuring that all comply with company policies. 
• Using Salesforce cases, act as a point of contact managing customer billing inquiries working closely with internal teams (renewals, sales, collections, customer success) to resolve discrepancies in a timely manner. 
• Assist in month end close processes, special projects as needed including commissions, credit memo and revenue reconciliation. 
• Other duties as assigned

Ideally you will have:

• Bachelor’s degree in finance, Accounting, Business Administration, or a related experience. 

• 3+ years proven experience working as a Billing Analyst, accounting, or finance, preferably in a SaaS or technology focused company. 

• Proficiency in billing software and financial systems (e.g., Salesforce, NetSuite, Zuora). 

• Strong excel, attention to detail, analytical, problem-solving skills, organizational abilities, communication and interpersonal skills. 

• Familiarity with subscription billing models and revenue recognition standards (ASC 606). 

• Ability to work independently and as part of a team. 

Benefits

• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks a year)
• 9 paid holidays
• Monthly contributions for wellness
• Access to LinkedIn learning with monthly dedicated time to explore

Compensation Transparency

The compensation range for this position is: $120,000 - $130,000

The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

Equal Opportunity:

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

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