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Job details

AWS Solution Architect

NeuraFlash is a leading AI and Consulting Partner focused on transforming contact centers with AI Powered Experiences, seeking AWS Solution Architects to ensure customer success with Amazon Connect solutions.

Skills

  • Customer-facing experience
  • Integration building expertise
  • Communication protocols knowledge
  • Scripting/coding skills
  • API integration experience
  • Troubleshooting and debugging capabilities
  • Knowledge of AWS services
  • Salesforce familiarity
  • Contact center architecture knowledge
  • Experience with agile methodologies

Responsibilities

  • Ensure customer success in building and launching Amazon Connect solutions
  • Conduct technology assessments and audits for customer needs
  • Facilitate business process reviews to identify requirements
  • Educate customers on the value proposition of AWS
  • Lead discovery for customers and deliver presentations
  • Translate customer requirements into contact center design
  • Oversee and mentor technical teams on solution delivery
  • Act as liaison between technical teams and business stakeholders
  • Drive best practice contact center design into solution delivery
  • Deliver customer end user training and documentation

Education

  • AWS Cloud Practitioner Certification
  • AWS Developer Associate Certification
  • AWS Solution Architect Certification
  • Salesforce Certified Administrator

Benefits

  • Remote and in-person working options
  • Travel opportunities
  • Flexibility in work hours
  • Collaborative company culture
  • Frequent celebrations and team-building events
To read the complete job description, please click on the ‘Apply’ button
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CEO of NeuraFlash
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T. Brett Chisholm
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At NeuraFlash, we believe in empowering people to become better. Better business owners, better employees, better managers, better leaders. We are catalysts for change bringing people and technology together to enable intelligent long-lasting and...

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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$80,000/yr - $120,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 27, 2024

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