Job details

AWS Solution Architect

NeuraFlash is a leading AI and Consulting Partner focused on transforming contact centers with AI Powered Experiences, seeking AWS Solution Architects to ensure customer success with Amazon Connect solutions.

Skills

Customer-facing experience
Integration building expertise
Communication protocols knowledge
Scripting/coding skills
API integration experience
Troubleshooting and debugging capabilities
Knowledge of AWS services
Salesforce familiarity
Contact center architecture knowledge
Experience with agile methodologies

Responsibilities

Ensure customer success in building and launching Amazon Connect solutions
Conduct technology assessments and audits for customer needs
Facilitate business process reviews to identify requirements
Educate customers on the value proposition of AWS
Lead discovery for customers and deliver presentations
Translate customer requirements into contact center design
Oversee and mentor technical teams on solution delivery
Act as liaison between technical teams and business stakeholders
Drive best practice contact center design into solution delivery
Deliver customer end user training and documentation

Education

AWS Cloud Practitioner Certification
AWS Developer Associate Certification
AWS Solution Architect Certification
Salesforce Certified Administrator

Benefits

Remote and in-person working options
Travel opportunities
Flexibility in work hours
Collaborative company culture
Frequent celebrations and team-building events

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CEO of NeuraFlash

T. Brett Chisholm

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By NeuraFlash

At NeuraFlash, we believe in empowering people to become better. Better business owners, better employees, better managers, better leaders. We are catalysts for change bringing people and technology together to enable intelligent long-lasting and...

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FUNDING

Growth

DEPARTMENTS

Consulting

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE