Salesforce UX Designer
About NeuraFlash:
We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.
What sets NeuraFlash apart?
At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions. You’ll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders. NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, we’re investing in ourselves!
NeuraFlash is expanding its design team! As a User Experience (UX) Designer you will be responsible for building compelling interactive experiences for users and deliver impactful business value to our clients. You'll have the opportunity to make significant contributions to our success by working with the rest of our talented AI team to delight customers. This position is focused on overall user experience, including conversational, interaction, and visual design.
You'll have the opportunity to:
- Design website functionality that ties into Salesforce and Amazon platforms
- Lead requirement gathering and client design sessions
- Help business and technology stakeholders see end-to-end experiences for customers and internal end users
- Generate sitemaps and wireframes to map out experiences
- Distill user journeys and personas into easy to understand media
- Create visual mockups for web pages, bot UIs, and agent console layouts
- Establish the content, strategies, and persona for automated solutions
- Learn to build and configure Salesforce solutions (Experience Cloud, bots, etc.)
- Work with developers and QA testers throughout the project lifecycle
- Help drive success criteria and reporting
- Show the impact of design decisions and tie business value back to success criteria
- Contribute to and maintain design systems across platforms
Required Qualifications:
- User experience and user interaction work experience
- Experience doing design consulting with external stakeholders
- Ability to build and maintain a design system
- Comfortable using tools like Figma, Sketch, InVision, Visio, and Lucidchart
- Willing and able learner of new technologies (e.g., Salesforce, Amazon)
- Degree in design, user experience, human computer interaction, communication, or a related discipline
Preferred Skills:
- Experience using detailed mockups and prototypes to aid in visual problem solving and client communication
- Experience designing conversational flows for text based bots (e.g., web, in-app, Facebook Messenger, etc.)
- Knowledge of user experience research methods or usability testing techniques
- Knowledge of Salesforce Experience Cloud and Service Cloud
What can you expect in the interview process?
- Recruiter Screen (Phone) - 30 minutes
- Manager Interview (Video) - 45 minutes
-
- You’ll talk through your career goals and your portfolio examples
- VP Interview (Video) - 30 minutes
- Panel Interview with Real-Time Exercise (Video) - 60 minutes
- The call will be split into two parts:
- You’ll receive a prompt and talk through potential design options and solutions live on the spot
- You’ll get some time to interact with team members you haven’t met yet
What’s it like to be a part of NeuraFlash?
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
The “Flashy” Perks:
- Be in the right space: Work at the forefront of AI & Innovation on the Salesforce and AWS Platforms.
- Growth: In 2023, we grew our team by 21%, and we plan to do the same again this year! There’s no limit to where your career at NeuraFlash can go.
- L&D Program: We are invested in your success. This program was built to help our employees advance in their career in Salesforce and at NeuraFlash.
- The Buddy Program: Each new team member is assigned a mentor to help them acclimate at NeuraFlash.
- Monthly & Weekly Socials: We hold monthly & weekly virtual socials to have more opportunities to be together.
Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, and India. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, anywhere within British Columbia and Ontario for our Canadian employees, and anywhere within Colombia for our Colombian based employees!
By
NeuraFlash
At NeuraFlash, we believe in empowering people to become better. Better business owners, better employees, better managers, better leaders. We are catalysts for change bringing people and technology together to enable intelligent long-lasting and...
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