Job details

IT Support Technician

neuro42, a Bay Area startup, is seeking an IT Support Technician to provide troubleshooting and problem-resolution services to staff regarding hardware and software issues. The ideal candidate should have experience in administration of GSuite and Office 365 domains, excellent communication skills, and a self-starter attitude.

Skills

Administration of GSuite and Office 365 domains
Excellent communication skills
Customer service experience
Linux and Windows expertise
TCP/IP networking knowledge
Hardware troubleshooting
Network setup and printer installation
Mobile phone support
Data backup operations
Problem-solving skills

Responsibilities

Provide troubleshooting and problem-resolution services to staff regarding hardware and software issues
Execute required duties using documented processes and procedures with minimum supervision
Support desktop (PC & Linux), software and hardware troubleshooting, and network and server experience
Monitor and maintain security and patch level on all workstations, set up network switches and printers, and support mobile devices
Perform and delegate regular backup operations and implement data protection processes