Licensing & Carrier Login Administrator

Insurance is a trillion dollar market that is fundamental to society, yet it has not modernized — until now. 

Newfront is building the modern insurance experience. 

We've reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We're changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter. 

Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We're a technology-driven company with DE&I in our DNA and strong values; we believe people matter most. 

Our mission is to define the future of the insurance industry, while instilling a high performance culture in combination with living our Work, Love, Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients.

This role is responsible for administrative and customer service tasks related to acquisition of new and maintenance of existing broker and brokerage licenses. This role will also be managing carrier logins and ensuring the team is issued logins based on their role. This role is not limited to the below description. Success in this role will require a mixture of critical thinking and excellent customer service.

This position is an hourly, non-exempt, and full-time role and will be reporting to the VP of Carrier Relations. This is a US based hybrid or remote role (required to work until 4pm PST M-F), with the option to work from any of Newfront's office locations. Will be considered hybrid if living within 25 miles of a Newfront office location. #LI-Remote

• Complete new license requests including reviewing applications for completeness and remedy any missing information or supporting documentation. Complete applications in a timely manner.
• Monitor expiration of licenses, certification due dates, and other regulatory requirements of License Management (LM) clients. Complete license renewals according to predetermined task due dates ahead of the license expiration. Review applications for completeness and remedying any missing information or supporting documentation.
• Appropriately track monetary transactions and provides accounting with receipts and relevant transaction details in a timely manner.
• Process status change requests per the licensee’s request and according to state requirements.
• Complete assigned tasks related to Implementation or other processes and workflows.
• Manage relevant credentials.
• Ensure compliance with all licensing requirements per the governing body’s regulations.
• Demonstrate ability to manage multiple priorities in a high-volume position, deliver timely and accurate work products with customer service focus and respond with a sense of urgency as required.
• Ensure carrier logins are issued to individuals based on their role and team.
• Reactivate or reset passwords as requested by the client service team.
• Deactivate logins upon employment termination/departure of any employees.
• Update master directory of any password changes and communication with BPO teams.
• Work independently, take initiative, and work with little supervision.
• Support the team in fulfillment of ad hoc requests, as needed.
• Able to communicate and build positive working relationships with all levels within the organization effectively and professionally.
• Organize tasks efficiently to meet deliverables on time; notifies management when schedules cannot be met; recommends and implements alternatives/options to minimize delay.
• Other duties as assigned.

• A passion for providing an amazing experience.
• A constant desire to go above and beyond for clients.
• Excellent oral and written communication skills, as well as superior client service and problem solving skills.
• 2 years of License Management experience preferred.
• Basic proficiency in Microsoft Excel and/or Google Sheets required.

At Newfront, we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you’re missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for! 

Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

If you require reasonable accommodations throughout the application or interview process, please contact us at careers@newfront.com. For information regarding how Newfront collects and uses personal information, please review our Privacy Policy.