Senior UI UX Designer

Senior UI UX Designer

Remote

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers.  Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”.   We are #GoingBeyond  

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments.  We are hiring a Senior UI UX Designer in our Experience team. The UX/UI Designer is responsible for executing a UX Strategy based on functional and technical requirements and business objectives. The Designer delivers innovative solutions for moderately complex professional services projects while providing an excellent client and end-user experience.

We will provide support and guidance to get you up to speed on some of the most amazing projects!  We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

Your Impact

• Facilitate meetings, brainstorms, and design reviews
• Initiates discussions to define client problems, and project goals
• Gathers requirements and feedback
• Create initial design concept, wireframes and high-fidelity prototypes using Figma
• Develop journey maps and user flows to visualize use cases
• Present design artifacts and rationale
• Conduct design QA
• Manage and maintain the Figma design system
• Learn and share product knowledge

May perform additional duties as assigned.

Your Experience

• Strong understanding of the ServiceNow platform
• Strong written and verbal communication skills with the ability to present solutions to clients
• Strong attention to detail
• Strong problem-solving skills; ability to simplify complex situations
• Solid relationship management skills with all levels
• Ability to design functional user interfaces for web-based products
• Proficient in creating wireframes and high fidelity mockups
• Working knowledge of design system and workflows
• Ability to deliver a high degree of customer satisfaction
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change

Education: 

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Certifications & Knowledge 

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations. 

Certifications:

• ITIL Foundation
• ServiceNow CSA and CAD

We Take Care of Our People 

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.