ServiceNow Software Engineer -ITSM
Why Us
NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. The go-to ServiceNow guide, NewRocket was recently awarded the “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver.
We #GoBeyondWorkflows to create new kinds of experiences for our customers.
Come join our Crew!
The Role
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Software Engineer with ITSM experience. The Software Engineer is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.
We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.
We are #GoingBeyond Come join our crew!
What You Will Be Doing
- As a ServiceNow Integrations Developer you will interface with end-users, IT teams and key stakeholders to gather systems requirements for Service Portal, Integration, ITSM, CSM, Scripting (4), Integration (3), HRSD (3), and GRC/IRM (3)
- You will customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
- Configuring integrations between ServiceNow via REST/SOAP web and other applications
- Strong experience with ITSM, CSM and/or ITOM processes and can guide customers through understanding technical solutions to their business requirements
- Interact with technical SMEs to get necessary environment information to support your service map and event work
- Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
- Participate in user acceptance testing of the resulting maps, impact rules and event management work
- Promote your update sets and data across applicable SN environments
- Remediate any production incidents that arise related to this scope
- Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
- Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency
What You Bring Along
- 3+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, ITOM, ITAM, Platform, CSM, etc.)
- Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
- Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
- Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
- Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
- Deep understanding of the ServiceNow CMDB and all related processes
- Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
- Ability to create technical design documents and user documentation
Education:
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
Certifications & Knowledge
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.
Preferred Certifications: Service Portal, Integration, ITSM, CSM, Scripting (4), Integration (3), HRSD (3), and GRC/IRM (3)
If you’re ready to make a meaningful impact in the IT industry, join NewRocket as a ServiceNow Software Engineer - ITSM! We're a global leader and trusted partner in the ServiceNow ecosystem, helping enterprises navigate their IT challenges with innovative solutions. With recent accolades that emphasize our commitment to excellence, you’ll become part of a passionate team dedicated to going beyond traditional workflows. In this role, you’ll lead and mentor a talented team of Software Engineers to deliver top-tier project services for leading brands around the world. Your responsibilities will include customizing ServiceNow applications, interfacing with end-users, and configuring integrations using REST/SOAP. With at least 3 years of hands-on experience in various ServiceNow capabilities, you’ll be well-equipped to guide customers on using ITSM and CSM effectively. At NewRocket, we believe in empowering our employees with official ServiceNow training that allows you to earn multiple certifications, ensuring that you stay ahead of the curve. We will provide the guidance and support you need, while you bring your creativity to the table to achieve customer goals. If you’re excited by complex projects and want to be part of a team that values your contributions, then this is the perfect opportunity for you. Come join our crew and let’s revolutionize IT service management together!
By
NewRocket
Our core values tell our story:Excellence.Creativity.Integrity.Teamwork.Empathy.
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