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GTM Operations Analyst

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has nine offices worldwide.

Job Description

The GTM Operations Analyst  will play a pivotal role in optimizing the effectiveness and efficiency of our GTM organization. You will be responsible for providing strategic support and tactical execution to empower our sales team with the tools, resources, and knowledge needed to drive revenue growth and meet organizational objectives. Additionally, you will assist with organizing and analyzing data for strategic business initiatives. Responsibilities:

  • Documentation and Knowledge Management: Maintain our centralized repository of sales resources, best practices, and playbooks for easy access and reference.
  • Sales Process Optimization: Analyze sales processes and identify opportunities for improvement, streamlining workflows, and enhancing efficiency.
  • Data Analysis: Utilize sales data and analytics to identify trends, insights, and areas for improvement, enabling data-driven decision-making.
  • Cross-functional Collaboration: Partner with sales leadership and marketing to align strategies and initiatives.
  • Performance Monitoring: Establish key performance indicators (KPIs) and metrics to track sales enablement initiatives' effectiveness and impact.
  • Feedback and Iteration: Gather insights from sales teams and propose enhancements to sales enablement programs and processes to ensure continuous improvement.

Qualifications

  • Proven experience in sales operations, sales enablement, or related roles.
  • Strong analytical skills with the ability to interpret data and generate actionable insights.
  • Excellent communication and presentation skills.
  • Proficiency in sales enablement platforms and tools (e.g., Salesforce, content management systems).
  • Detail-oriented with a focus on quality and accuracy.

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 

  • 💼 Permanent Contract and a competitive compensation package (Stock Options also included). 
  • 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 30 days of holidays we offer) plus 3 company-paid volunteer days. 
  • 🏡 100% remote work with occasional travels to meet with colleagues and customers 
  • 📚 Free access to professional training platforms to explore your interests and enhance your skills. 
  • 🍼 16 weeks of fully paid leave for primary caregivers, extendable up to 8 additional months unpaid, and 6 weeks of fully paid leave for secondary caregivers. 
  • 🏥 Feel protected with 24/7 accident insurance coverage for any accidents at work or during free time. 
  • 📣  Bonuses for referring successful hires after three months of continuous employment.

#LI-Hybrid

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity.  We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. 

In addition, we offer: 

  • 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
  • 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
  • 📚 Free access to professional training platforms to explore your interests and enhance your skills.
  • 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
  • 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
  • 📣 Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
 

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CEO of Nexthink
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Pedro Bados
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Average salary estimate

$90000 / YEARLY (est.)
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$80000K
$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About GTM Operations Analyst, Nexthink

Join Nexthink as a GTM Operations Analyst in beautiful Boston, MA! Here at Nexthink, the leader in digital employee experience management software, we're passionate about redefining how IT leaders view the performance of their enterprises. In this exciting role, you'll empower our sales teams by optimizing our go-to-market strategies and processes. Your knack for data analysis will help you identify trends and insights that drive revenue growth, and your organizational skills will keep our centralized repository of resources and best practices up to date. If you're someone who thrives on collaboration, you'll enjoy working alongside sales leadership and marketing to create aligned strategies that enhance efficiency and effectiveness. Plus, supporting the sales team with continuous improvements will empower them to perform at their best! If you bring experience in sales operations or sales enablement, excellent communication skills, and a detail-oriented approach, you could be a perfect fit for our team of innovative Nexthinkers. We offer a flexible work environment, a competitive compensation package including stock options, and unlimited vacation time to suit your lifestyle. Ready to take your career to the next level while having fun? Nexthink is the place for you!

Frequently Asked Questions (FAQs) for GTM Operations Analyst Role at Nexthink
What are the primary responsibilities of a GTM Operations Analyst at Nexthink?

The GTM Operations Analyst at Nexthink is responsible for optimizing the effectiveness of the go-to-market organization by providing strategic support and executing tactical initiatives. Key responsibilities include maintaining a centralized repository of sales resources, analyzing sales processes for improvements, utilizing data analytics to identify insights, collaborating with sales and marketing, and monitoring performance metrics to enhance sales enablement initiatives.

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What qualifications are required for the GTM Operations Analyst position at Nexthink?

An ideal candidate for the GTM Operations Analyst role at Nexthink should have proven experience in sales operations or sales enablement, strong analytical skills for data interpretation, and excellent communication and presentation skills. Experience with sales enablement platforms and tools, such as Salesforce, is also essential. A detail-oriented mindset with a focus on quality and accuracy is crucial for success.

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How does the GTM Operations Analyst contribute to revenue growth at Nexthink?

The GTM Operations Analyst at Nexthink contributes to revenue growth by empowering the sales team through data-driven insights and streamlined processes. By analyzing the sales processes, the analyst identifies areas for improvement and implements strategies that enhance efficiency, ultimately allowing the sales team to focus more on closing deals and driving revenue.

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Is there a focus on professional development for the GTM Operations Analyst at Nexthink?

Absolutely! At Nexthink, we prioritize the professional development of our employees. The GTM Operations Analyst will have access to various training platforms to explore their interests and enhance their skills. We believe that continuous learning is vital for personal and organizational growth.

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What type of work environment can the GTM Operations Analyst expect at Nexthink?

The GTM Operations Analyst will enjoy a flexible work environment at Nexthink, with options for remote work and a hybrid model. Our culture encourages collaboration and innovation among our team of Nexthinkers, fostering a supportive atmosphere where employees feel valued and motivated.

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Common Interview Questions for GTM Operations Analyst
Can you describe your experience with sales operations or sales enablement?

When answering this question, share specific examples from your past roles where you successfully optimized sales processes, utilized sales tools, or contributed to sales enablement strategies. Highlight the impact your actions had on the sales team’s performance.

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How do you approach data analysis, and what tools do you prefer to use?

Discuss your analytical skills by describing your process for analyzing sales data, identifying trends, and generating insights. Mention any relevant tools you’re familiar with, such as Salesforce or Excel, and provide examples of how you used them to influence decision-making.

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What strategies would you implement to improve sales workflows?

Share your thoughts on building effective sales workflows by discussing how you would identify inefficiencies in current processes. You can talk about prioritizing tasks, setting KPIs, and employing technology to streamline operations, and suggest actionable strategies you have successfully implemented in the past.

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How do you ensure effective communication and collaboration with sales teams?

Explain how you foster communication by holding regular check-ins, utilizing collaborative tools, and creating a feedback loop where sales teams can share their insights. Emphasize the importance of alignment between sales and other departments and your proactive approach to overcoming communication barriers.

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What KPIs do you believe are crucial for tracking sales performance?

Discuss key performance indicators that are aligned with sales goals, such as conversion rates, sales cycle length, and customer acquisition costs. You can provide examples of how these metrics help drive meaningful insights and improvements in sales performance.

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Can you discuss a time you used feedback from sales teams to make improvements?

Prepare a specific example to illustrate how you gathered feedback from sales teams and transformed it into actionable changes. This demonstrates your ability to listen, adapt, and implement solutions that align with the needs of the team for enhanced productivity.

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What do you think is the most significant trend in sales operations right now?

Stay updated on current trends in the industry, such as shifts towards automation, increased focus on data analytics, or remote sales strategies. Articulate your perspective and how you see these trends impacting sales operations at Nexthink.

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How do you handle tight deadlines and multiple priorities?

Explain your prioritization techniques, such as using task management tools or setting clear milestones. Provide an example of a situation where you successfully managed competing deadlines, illustrating your ability to remain organized and focused under pressure.

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What role does customer feedback play in sales operations?

Elaborate on the importance of customer feedback in shaping sales strategies, improving processes, and enhancing the overall customer experience. Share how you would incorporate customer insights into your sales operations role at Nexthink.

Join Rise to see the full answer
Why are you interested in the GTM Operations Analyst position at Nexthink?

Express your enthusiasm for the role by aligning your skills and passions with Nexthink’s mission and values. Share what specifically attracts you to Nexthink, such as its innovative approach to employee experience management, collaborative culture, or commitment to professional development.

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Experience is Everything – It’s in our DNA We think experience and people matter the most. In fact, we’re not just the leader in the digital employee experience management category, we invented the category. At the end of the day, we get to say we...

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Full-time, hybrid
DATE POSTED
January 6, 2025

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