Job details

Global Player Support Manager, Monster Hunter Now

Niantic is seeking a Global Player Support Manager to enhance player experiences for Monster Hunter Now. This role is pivotal in fostering player insights and leading support strategies.

Skills

Excellent written and verbal communication in Japanese and English
Ability to work in a fast-paced hybrid environment
Experience in cross-functional team collaboration
Proficiency in support tools and ticketing systems

Responsibilities

Share player insights with product and marketing teams
Apply player feedback analytics for feature development
Implement global PX standards for player experience
Create engaging self-service resources for players
Report on support outcomes and advocate for players
Drive programmatic improvements in the Player Experience team

Education

BA/BS degree

Benefits

Flexible hybrid work environment
Opportunities for professional growth
Supportive company culture

To read the complete job description, please click on the ‘Apply’ button

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CEO of Niantic

John Hanke

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By Niantic

Niantic’s mission is to use emerging AR technology to spark creative and engaging journeys in the real world. We build products that inspire outdoor exploration, exercise, and meaningful social interaction.

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Video Game Publishing

TEAM SIZE