Cloud Site Reliability Engineer

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what’s the role all about?As a Site Reliability Engineer (SRE) for our large and regionally distributed SaaS platform, your primary responsibilities will be to improve the reliability and availability of our mission-critical cloud-based services. This will involve the following key duties:• Provide on-call support and incident management support for major platform incidents to ensure rapid resolution and minimal downtime.• Identify and implement automation opportunities to improve the efficiency and scalability of our SaaS infrastructure.• Manage and maintain a fleet-wide SaaS Grafana-based observability platform to provide comprehensive monitoring and visibility across our services.• Participate in the release engineering process to ensure new features and updates are deployed safely and reliably.• Write custom middleware and tooling to enhance the observability, reliability, and operability of our SaaS platform.• Collaborate closely with development teams to ensure their services are production-ready and meet strict reliability and availability requirements.• Design, build, and operate an enterprise-grade SaaS observability platform to provide deep insights into the health and performance of our cloud infrastructure and applications.• Govern AWS/Azure and others, cloud resources, and cost managementHow will you make an impact?Essential Duties and Responsibilities:• Observability and Monitoring:• Create new dashboards and metrics to provide comprehensive observability into the health and performance of development teams' applications, including SLI/SLO metrics.• Work with development teams to ensure proper monitoring is set up and enabled for their services.• Identify evolutionary improvements to the observability and monitoring solutions.• Reliability Consulting and Automation:• Consult with development teams on SRE services and best practices to help them improve the reliability of their applications.• Create automation and tooling to reduce toil and manual intervention.• Incident and Problem Management:• Assist other teams in data and performance analysis to identify the root causes of issues and recommend automation actions.• Knowledge Sharing and Mentoring:• Review the work of other SREs and provide training and guidance to help them improve their skills.• Communicate effectively with both technical and non-technical peers and customers.• Process and Documentation:• Follow established processes when performing work or help document and create processes, as necessary.• Document troubleshooting steps and results in appropriate locations for historical access.• Ensure compliance with policies, procedures, and standards.• Implement or coordinate remediation required by audits and assessments, and document, as necessary.• Time Estimation:• Estimate the time required to complete activities and projects.Have you got what it takes?• 4+ years of programming/scripting experience with any of the following: (Go, Python, .Net (C#), Node)• 4+ years of experience working within public or private cloud environments• 4+ years of SRE/DevOps/Observability or related experience• 4+ years of AWS• Experience with Agile, Jira, GitHub, monitoring, automation, dashboardingYou will have an advantage if you also have:Kubernetes + certification, Grafana, AWS, Azure, DevOps experience.What’s in it for you?Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!Enjoy NICE-FLEX!At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.About NICENICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.NICE is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.About NICENICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.